Customer Support Executive – Dubai, UAE | Global Career Heights

🔹 Key Responsibilities:

• Omnichannel Communication: Manage diverse customer inquiries via professional phone calls, emails, and real-time chat platforms.
• Resolution Management: Provide accurate information and troubleshoot concerns to ensure timely and effective issue resolution.
• Data Integrity: Consistently maintain and update customer records and interaction logs within internal CRM systems.
• Proactive Follow-up: Execute follow-up protocols with customers to verify that their concerns have been resolved to their satisfaction.
• Service Excellence: Uphold the company’s reputation by delivering high-quality service that prioritizes the customer’s experience.

🔹 Requirements:

• Experience: 0 to 2 years of experience; the company actively encourages fresh graduates to apply.
• Education: Must hold a Bachelor’s Degree in any discipline or an equivalent qualification.
• Language Skills: Mandatory fluency in English; proficiency in Arabic is considered a significant advantage.
• Visa Status: Preference will be given to candidates currently on a visit visa or cancelled visa.
• Soft Skills: Strong verbal and written communication abilities with a natural customer-focused mindset.
• Technical Aptitude: Comfort using basic office software and a willingness to learn internal support tools.

What We Offer:

• Earning Potential: A competitive monthly salary paired with an attractive commission structure.
• Career Pathing: Clear opportunities for professional development and upward mobility within the organization.
• Supportive Culture: A professional workplace that values mentorship and team collaboration.
• Market Exposure: Gain valuable experience in the world-class Dubai customer service market.
• Compensation: Monthly salary of AED 5,000 to 1,000, ideal for candidates starting their career in the UAE.