Customer Service Representative | Abu Dhabi, UAE | Citydrinks

🔹 Key Responsibilities:

• Staff Supervision: Evaluate customer service staff activities and provide constructive, performance-based feedback to elevate service standards.
• Operations Management: Plan and monitor daily service functions, including managing coverage and customer flow to maintain professional efficiency.
• Complaint Resolution: Investigate customer concerns and implement effective resolutions to ensure long-term brand loyalty.
• Transaction Oversight: Review and validate complex product returns, exchanges, and void transactions with high attention to detail.
• Training & Policy: Train team members on company policies and assist in the development of new customer service protocols.
• Reporting: Maintain accurate documentation and records related to daily service activities and performance metrics.

🔹 Requirements:

• Experience: Proven experience as a Customer Service Supervisor or in a senior customer support role is mandatory.
• Technical Knowledge: Good understanding of CRM systems and customer management tools; knowledge of logistics is a plus.
• Leadership: Demonstrated ability to manage teams and multitask in a fast-paced retail environment.
• Attributes: High level of patience, professionalism, and problem-solving skills, especially when handling challenging situations.
• Environment: Willingness to work in an alcohol-related business environment.
• Location: Ability to commute or relocate to Abu Dhabi.
• Education: High school diploma; additional certifications in Customer Service Management are highly valued.

Why Join Citydrinks:

• Leadership Opportunity: Step into a role that combines frontline interaction with team leadership responsibilities.
• Stable Growth: Work with an established beverage retailer with a strong presence in the Abu Dhabi market.
• Skill Diversification: Enhance your expertise in retail logistics, team coaching, and advanced CRM management.
• Compensation: Competitive monthly salary of AED 3,000 to 4,000, based on your previous UAE experience and supervisory skills.