Receptionist (Front Desk Operations & Event Bookings Coordination)
Company Overview:
Kids HQ Arcade LLC is an expanding premium leader within the UAE indoor entertainment, family leisure, and community recreation landscape, specializing in curated youth activity hubs, interactive gaming environments, and celebration event venues. We focus on delivering high-end customer service compliance, structured visitor safety tracking, and optimized center booking management across our modern recreation portfolios. Join our professional guest relations team and collaborative Human Resources network to grow your administrative career using modern operational scheduling platforms and advanced Information Technology front-office systems.
Job Description:
We are seeking an energetic, customer-focused, and highly organized Receptionist to drive daily front desk operations, calendar systems, and event inquiries tracking tracks at our Abu Dhabi center. This active consumer-facing role demands total reception lounge presentation control, precise booking file documentation, and immediate visitor concern resolution to guarantee excellent guest satisfaction for branch management evaluation. It provides a brilliant path to leverage your technical customer relations experience and office administration education inside a fast-paced, joyful corporate entertainment framework.
🔹 Key Responsibilities:
- Answer incoming telephonic inquiries professionally and route inbound calls to the appropriate internal departments.
- Welcome center visitors, families, and corporate groups warmly, addressing all general inquiries in an enthusiastic manner.
- Manage calendar schedules for private birthday celebrations and coordinate pipeline inquiries for school excursions.
- Execute routine digital data entry tasks, file sorting routines, and general office administration support.
- Maintain the physical reception, check-in stations, and public waiting structures to complete corporate presentation guidelines.
- Deliver high-quality hospitality care, ensuring a secure and welcoming visitor experience track for all guests.
- Utilize standard Microsoft Office workflows to organize records, draft basic summaries, and complete internal emails.
- Coordinate across floor safety Marshals and entertainment center leadership to ensure smooth daily facility workflows.
🔹 Requirements:
- 2–3 years of proven professional experience working inside the entertainment, amusement park, or hospitality sector is required.
- High level of technical proficiency across Microsoft Office Suite (Word, Excel, and Outlook email platforms).
- Strong verbal and written English communication abilities; an open, energetic, and highly interactive interpersonal presence.
- Proven capability to stay completely calm, patient, and highly detail-oriented during busy, high-volume weekend rush periods.
- Excellent personal presentation, time management skills, and the spatial capability to coordinate front desk traffic loops.
- Practical background in education regarding hospitality etiquette rules, customer lifecycle records, billing entries, and operational center management templates.
What We Offer:
- Competitive monthly salary package ranging from AED 3,000 to 3,500.
- Direct exposure to premier family entertainment assets, large-scale recreation systems, and event curation groups.
- Structured administrative training modules to advance your practical education in commercial hospitality and customer relations.
- Clear long-term career advancement paths into branch supervision, guest services coordination, and event management leadership roles in Abu Dhabi.