Customer Service Representative (Logistics) – Dubai | TAD Logistics

Company Overview:

TAD Logistics is an established, high-growth leader within the UAE multimodal freight forwarding, global supply chain management, and enterprise port logistics deployment landscape, specializing in statutory customs compliance, sophisticated cargo tracking loops, and streamlined container care frameworks. We focus on executing modern freight coordination models, strict customs validation guidelines, and optimized shipment pipeline tracking loops across our expansive Jebel Ali Free Zone operations. Join our principal client relationship wing and collaborative Human Resources infrastructure to elevate your logistics career utilizing contemporary cargo architectures and advanced shipment tracking Information Technology systems.

Job Description:

We are seeking a highly motivated, target-oriented, and articulate Customer Service Representative to manage daily shipment pipelines, multi-channel client communications, and delivery transit remediation tracking tracks at our corporate facility in JAFZA, Dubai. This central pipeline role demands complete lifecycle control over client interaction logs, precise freight documentation file controls, and immediate clearance bottleneck resolution to guarantee flawless supply chain velocity for executive corporate management evaluation. It offers a spectacular platform to leverage your freight forwarding background and strategic client coordination education inside a fast-expanding, premium logistics enterprise.

🔹 Key Responsibilities:

• Manage incoming client interactions through telephone, email networks, and digital chat channels, validating shipment delivery tracking updates.
• Provide precise, transparent transit resolutions and calculated routing updates to secure high client retention metrics.
• Liaise directly with internal customs clearance departments, warehouse controllers, and international freight partners to streamline shipment flow.
• Process system cargo bookings, organize freight manifests, and update cargo status fields within enterprise resource platforms.
• Prepare, audit, and archive accurate customs declarations, certificates of origin, and bill of lading documentation portfolios.
• Navigate customer delivery complaints proactively, engineering root-cause resolutions and maintaining persistent tracking follow-ups.
• Uphold corporate service level agreements, free-zone operational guidelines, and maritime safety compliance benchmarks.

🔹 Requirements:

• Minimum of 1 to 2 years of verified professional experience navigating customer service pipelines specifically within a freight forwarding setup.
• Deep structural understanding of international shipping protocols, global transport modes, and Incoterms parameters.
• Excellent command of spoken and written English, with an emphasis on professional email formatting and cross-cultural phone control.
• Familiarity navigating modern logistics operating platforms, shipping line booking portals, and Microsoft Excel data sheets.
• Demonstrated capacity to work fluidly under tight customs deadlines, prioritize delivery bottlenecks, and manage complex documentation.
• Practical background in basic education regarding freight calculation models, transit margin parameters, and logistics workflow management methodologies.

What the Company Offers:

• Competitive monthly base salary package ranging from AED 5,000 to 6,000.
• Comprehensive company-sponsored residency visa, medical health insurance, and standard annual travel benefits matching UAE Labour Laws.
• Direct operational exposure within JAFZA, interacting with flagship manufacturing networks and elite global supply chain portfolios.
• Structured ongoing logistics masterclasses to advance your practical education in maritime compliance frameworks, transit yield diagnostics, and digital CRM tracking logic.
• Clear potential tracks for vertical career advancement into customer service team leadership, key account management, or regional supply chain management divisions.