Customer Support Technician
Company Overview:
AMIT International is a highly progressive technology distribution, marine electronics, and enterprise infrastructure solutions corporation operating prominent commercial channels within the United Arab Emirates. The organization specializes in distributing premium navigational networks, tracking devices, information systems, and integrated hardware frameworks, maintaining a dedicated focus on product durability, technical compliance, and customer success management across its Middle Eastern hubs.
Job Description:
We are seeking a technically skilled, customer-focused Customer Support Technician to troubleshoot device networks and lead helpdesk service operations at our corporate hub in Dubai. Operating as an essential liaison inside our client services division, this full-time role focuses on diagnosing system configurations, guiding remote desktop resolutions, deploying equipment corrections, and managing hardware performance metrics under our overarching operations management framework.
🔹 Key Responsibilities:
- Provide high-fidelity technical support to corporate clients and retail users via phone systems, corporate emails, remote access tools, and direct on-site technician visits.
- Diagnose, analyze, and troubleshoot intricate software bugs, operating system stalls, network connection drops, and hardware assembly failures.
- Install, customize, test, and perform routine updates on enterprise systems, computational assets, and peripheral communication equipment.
- Ensure all customer system complaints and operational issues are documented, resolved, and closed out efficiently within specified service deadlines.
- Maintain highly accurate technical service tickets, system change logs, support knowledge databases, and diagnostic data files.
- Coordinate directly with internal systems engineering teams and specialized developers to facilitate complex technical escalations.
- Deliver elite customer service standards to build long-term trust, driving positive user relationships during stressful troubleshooting events.
- Monitor recurring platform errors and hardware vulnerabilities to provide structural feedback for systemic firmware and process improvements.
🔹 Requirements:
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Electronics Engineering, or a closely related computational field is preferred.
- Proven professional experience working directly in customer service support, IT helpdesk environments, or remote/on-site technical diagnostic positions.
- Strong fundamental knowledge of computer networking parameters, hardware assemblies, peripheral drivers, and standard software troubleshooting models.
- Excellent verbal and written communication skills in English to break down complex technical procedures clearly for non-technical users.
- Exceptional analytical, diagnostic troubleshooting, and creative problem-solving skills to independently trace systemic issues.
- Possession of accredited industry credentials (e.g., CompTIA A+, Network+, CCNA, or Microsoft Technical Certifications) will be considered a distinct asset.
- Proven capacity to manage support ticket lists, prioritize tasks under pressure, and collaborate seamlessly within a multi-tiered helpdesk unit.
What We Offer:
- Competitive baseline salary package structured from AED 5,000 to 7,000, determined entirely by past hardware diagnostics mastery and technical credentials.
- Direct track to build an elite technical service portfolio working with advanced international electronics and commercial systems brands.
- Stable, long-term employment with clear career advancement paths integrated inside our active regional information technology jobs and support infrastructure networks.