Call Center Agent – Multilingual | Dubai, UAE | Tafaseel Group Holding

🔹 Key Responsibilities:

• Omnichannel Support: Manage inbound and outbound customer interactions via phone, email, and live chat with a focus on First Call Resolution (FCR).
• Information Accuracy: Provide precise and up-to-date information regarding products, services, and company policies.
• Query Resolution: Efficiently troubleshoot and resolve customer complaints, escalating complex issues when necessary to maintain service level agreements (SLAs).
• Data Management: Accurately document all customer interactions within the CRM system to ensure continuity of service.
• Language Localization: Utilize multilingual skills to provide culturally relevant and linguistically accurate support to diverse global customers.
• Customer Satisfaction: Ensure a high Net Promoter Score (NPS) by delivering empathetic and professional service in every interaction.

🔹 Requirements:

• Linguistic Skills: Proficiency in English and Arabic is highly welcomed.
• Additional Languages: Strong advantage for candidates fluent in French, Chinese, Spanish, or Russian.
• Experience: Prior experience in a call center, BPO, or high-volume customer service environment is preferred.
• Communication: Exceptional verbal and written communication skills with the ability to handle difficult conversations calmly.
• Availability: Immediate joiners currently based in the UAE are highly preferred.
• Adaptability: Ability to thrive in a fast-paced, shift-based environment while maintaining high attention to detail.

What We Offer:

• Diverse Culture: Work in a truly international environment with colleagues and customers from around the world.
• Immediate Stability: A full-time role with a competitive salary and immediate joining opportunities.
• Career Pathing: Growth opportunities within Tafaseel Group Holding into Team Lead, QA, or Training roles.