Consumer Protection Officer – UAE | Ajex

Company Overview:

Ajex is a professional and performance-driven leader in the UAE financial services landscape, dedicated to delivering high-quality exchange solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional compliance mastery are shared to ensure organizational success. At Ajex, we believe that transparency and disciplined adherence to CBUAE regulations are the cornerstones of financial stability. Join our professional Human Resources and compliance team in the United Arab Emirates and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse financial portfolios.

Job Description:

We are seeking a qualified and motivated Consumer Protection Officer to join our team in the UAE. This role is fundamental to our regulatory framework, requiring a professional who can monitor consumer protection policies and documentation for management and central bank review. You will be responsible for ensuring all interactions follow the Consumer Protection Standards issued by the CBUAE while maintaining accurate reporting structures. We are looking for an individual with a strong foundation in Financial Compliance and a proactive approach to customer advocacy. This is a brilliant opportunity to advance your education and regulatory career within a structured professional organization.

🔹 Key Responsibilities:

• Support the implementation and monitoring of consumer protection policies to meet management and regulatory goals.
• Ensure strict adherence to Central Bank of the UAE (CBUAE) consumer protection regulations across all UAE operations.
• Liaise with the Human Resources and internal teams to handle customer concerns with full transparency and compliance.
• Maintain proper documentation, reporting systems, and records to ensure 100% data integrity for audits.
• Utilize digital Information Technology and Microsoft Office 365 tools to analyze compliance data and identify operational risks.

🔹 Requirements:

• Bachelor’s Degree or Diploma in Business, Finance, Banking, or a relevant academic discipline.
• 1 to 3 years of professional experience, preferably in exchange houses or financial services.
• Strong background in management of compliance documentation, reporting systems, and regulatory standards.
• Professional background in education or training regarding CBUAE Consumer Protection Standards.
• Mandatory Arabic speaking skills; UAE Nationals are highly preferred for this role.
• Ability to demonstrate operational excellence and analytical thinking within a team environment.

What We Offer:

• Monthly salary package ranging from AED 5,000 to 7,000.
• A stable and influential role within a reputable Financial Services & Exchange Group in the UAE.
• Direct involvement in the management of essential compliance protocols and high-impact regulatory initiatives.
• Significant opportunities for professional growth and significant career development within the Financial Compliance sector.