CRM Executive – Dubai, UAE | Forever Makeup Trading LLC

Company Overview:

Forever Makeup Trading LLC is a premier beauty and cosmetics company based in Dubai, UAE, specializing in high-quality makeup distribution and engaging online retail experiences across the region.

Job Description:

The CRM Executive will design and implement customer retention strategies, manage multi-channel CRM campaigns, and build personalized customer journeys to maximize repeat purchases and revenue growth.

🔹 Key Responsibilities:

• Plan and execute CRM campaigns across WhatsApp, email, and SMS channels.
• Create customer segments and personalized marketing journeys.
• Set up welcome, abandoned cart, and win-back automation flows.
• Identify opportunities to improve customer retention, cross-selling, and upselling.
• Monitor campaign performance, revenue, conversions, and ROI.
• Collaborate with marketing, e-commerce, and creative teams to achieve campaign objectives.

🔹 Requirements:

• 1–3 years of experience in CRM, retention, or e-commerce marketing.
• Hands-on experience with WhatsApp, email, SMS, or CRM platforms.
• Good understanding of customer segmentation and marketing automation.
• Strong analytical, communication, and copywriting skills.
• Experience with Klaviyo, WebEngage, MoEngage, WATI, or AiSensy is an advantage.
• Shopify experience is preferred.
• Applicants must currently be based in Dubai.

What We Offer:

• Competitive remuneration package within a fast-growing cosmetics brand.
• Opportunity to work with cutting-edge e-commerce tools and marketing platforms in Dubai.
• Collaborative, creative team environment with long-term career advancement opportunities.