Customer Care Executive
Company Overview:
AIMS Healthcare is a premier, highly successful clinical services group, international home healthcare network, and leading medical solutions provider expanding its high-performance patient relations divisions in Dubai, United Arab Emirates. Built upon world-class diagnostic parameters, strict clinical quality frameworks, and progressive patient engagement models, the organization administers mobile medical units, manages extensive telehealth consultation networks, and ensures absolute operational alignment with municipal health authorities, federal medical ministries, and regional consumer safety codes.
Job Description:
We are executing a strategic professional appointment within our central patient support division and are seeking an experienced, highly empathetic Customer Care Executive to govern omni-channel intake pipelines and direct clinical client relations pathways in Dubai. Built for visionary support specialists who possess strong digital communication habits and excel at navigating fast-paced booking schedules, this full-time role focuses on accelerating client response speeds, auditing registration data logs, and maximizing patient satisfaction indices under our integrated corporate management framework.
🔹 Key Responsibilities:
- Handle multi-channel patient inquiries seamlessly via telephone networks, corporate emails, official WhatsApp threads, and digital platforms.
- Administer medical appointment schedules, governing calendar logs for clinic visits, home care dispatches, and emergency adjustments.
- Provide highly accurate, clear data regarding clinical service availability, diagnostic procedures, and corporate support policies.
- Follow up diligently on ongoing patient requests, healthcare feedback forms, and service completions to optimize care scores.
- Resolve inbound patient disputes, scheduling conflicts, and billing inquiries with total professionalism and tact.
- Maintain clear, secure, and structurally organized records inside centralized CRM software packages and internal systems.
- Coordinate efficiently with laboratory teams, nursing staff, and medical doctors to guarantee uncompromised service delivery streams.
- Support proactive patient retention initiatives, outreach tracking models, and community wellness engagement campaigns.
🔹 Requirements:
- Bachelor’s Degree or a matching accredited business or public relations qualification is preferred.
- A minimum of 1 year of verified professional experience operating in a healthcare call center, hospitality reception, medical desk, or client relations capacity.
- Advanced technical data literacy with practical proficiency deploying booking systems, case tracking matrices, and client logs inside corporate CRM networks and Microsoft Excel.
- Deep, comprehensive operational knowledge across the following client relations domains:
- Medical customer care structures, inbound call center protocols, and specialized professional telephone etiquette.
- CRM database architectures, appointment booking models, and case escalation frameworks.
- Healthcare privacy codes, patient confidentiality parameters, and data validation techniques.
- Customer satisfaction resolution habits, feedback tracking systems, and multi-channel communication tools.
- Outstanding interpersonal strengths, high multitasking capabilities under phone pressure, a patient-first mindset, and robust problem-solving instincts.
- Excellent verbal and written English communication habits; literacy or conversational fluency in the Arabic language will be treated as an elite operational asset.
What We Offer:
- Competitive baseline fixed salary package structured from AED 4,000 to 5,000, determined entirely by past customer care audits, communication scenario screenings, and administrative data testing.
- An elite opportunity to assume complete operational ownership of premium patient support pipelines and build an expansive medical administration profile with a market leader.
- Stable, long-term technical advancement channels supported by expanding clinical networks and active internal pathways for support team leaders, operations supervisors, and hr jobs or medical talent acquisition officers.