Customer Service Manager (Industrial & Commercial Operations, CRM Strategy & Process Optimization)
Company Overview:
TalentOne is a professional and performance-driven leader in the Abu Dhabi industrial and commercial services landscape, dedicated to delivering high-quality workforce solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At TalentOne, we believe that strategic client engagement and disciplined process optimization are the cornerstones of business stability. Join our professional operations team in Abu Dhabi and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse industrial portfolios.
Job Description:
We are seeking an experienced and strategic Customer Service Manager to join our team in Abu Dhabi. This role is fundamental to our operational framework, requiring a professional who can lead large-scale service operations and implement governance strategies for management and stakeholder review. You will be responsible for defining KPIs, managing service benchmarks, and overseeing day-to-day workforce planning. We are looking for an individual with a strong foundation in Industrial Service Operations and a proactive approach to CRM implementation. This is a brilliant opportunity to advance your education and operations career within a dynamic and growth-oriented environment.
🔹 Key Responsibilities:
- Lead the development and execution of customer service strategies across our Abu Dhabi industrial and commercial units.
- Define and monitor KPIs, SLAs, and service benchmarks to meet management and performance standards.
- Liaise with the Human Resources, Production, and Logistics teams to ensure smooth end-to-end service delivery.
- Oversee daily service operations, including handling complex escalations and strategic workforce planning.
- Utilize digital Information Technology and CRM systems to drive continuous improvement and operational efficiency.
🔹 Requirements:
- Bachelor’s Degree in Business, Operations, or a relevant academic discipline.
- 8 to 10 years of professional experience with at least 3–5 years in a dedicated leadership capacity.
- Strong background in management of industrial or commercial service environments and resource planning.
- Professional background in education or training regarding CRM systems, reporting tools, and operational dashboards.
- Excellent stakeholder management skills with a focus on delivering operational excellence.
- Proven ability to manage budgets and ensure compliance with regulatory and company policies.
What We Offer:
- Monthly salary package ranging from AED 4,000 to 6,000.
- A stable and influential role within a reputable Service & Operations Group in Abu Dhabi.
- Direct involvement in the management of essential service protocols and high-impact customer experience initiatives.
- Significant opportunities for professional growth and significant career development within the Industrial Operations sector.