Customer Service Officer – Motor Insurance (Native Arabic Speaker)
Company Overview:
Al Aabdi Holding is a professional and specialized leader in the Abu Dhabi business landscape, dedicated to delivering high-quality motor insurance solutions and operational excellence. We operate with an “educational family” philosophy, where service management and professional insurance mastery are shared to ensure organizational success. At Al Aabdi Holding, we believe that exceptional customer support and meticulous policy processing are the cornerstones of business stability. Join our professional insurance team in Abu Dhabi and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our motor insurance portfolios.
Job Description:
We are seeking a detail-oriented Native Arabic Speaking Customer Service Officer to join our specialized motor insurance operations team in Mussafah. This role is fundamental to our service framework, requiring a professional who can manage policy issuance, renewals, and endorsements for management review. You will be responsible for handling customer inquiries, providing quotations, and coordinating with insurance providers for smooth policy processing. We are looking for an individual with a strong foundation in Customer Service and insurance-related processes. This is a brilliant opportunity to advance your education and insurance career within a reputable Abu Dhabi holding group.
🔹 Key Responsibilities:
- Manage motor insurance policy issuance, renewals, and endorsements efficiently at our Mussafah facility.
- Handle customer inquiries and provide accurate quotations to meet management service standards.
- Liaise with the Human Resources and internal insurance departments regarding claims coordination, policy processing, and client follow-ups.
- Ensure accurate data entry and maintain updated records of all insurance transactions and correspondences.
- Utilize digital Information Technology tools for policy management, documentation, and stakeholder communication.
🔹 Requirements:
- Bachelor’s Degree, Diploma, or Certificate in Business, Insurance, or a relevant discipline.
- Native Arabic speaker is mandatory for effective client communication and policy documentation.
- Relevant professional experience in motor insurance or a similar customer-facing role within the UAE.
- Strong background in management of policy renewals, quotations, and client relationship maintenance.
- Professional background in education or training regarding UAE motor insurance regulations and claims procedures.
- Excellent communication skills with the ability to perform effectively in a fast-paced Abu Dhabi business environment.
What We Offer:
- Monthly salary package ranging from AED 4,000 to 5,000.
- A stable and professional role within a reputable Holding Group in Abu Dhabi.
- Direct involvement in the management of essential motor insurance operations and client service initiatives.
- Comprehensive benefits in accordance with UAE Labour Law.