Front Office Agent – Dubai, UAE | Red Castle Hotel LLC SP

🔹 Key Responsibilities:

• Guest Arrival & Departure: Execute seamless check-in and check-out procedures, ensuring all guest data and billing information are accurate.
• Reservation Management: Manage room bookings, cancellations, and modifications using the hotel’s internal systems.
• Inter-Departmental Coordination: Liaise with Housekeeping and Maintenance regarding room status, guest requests, and “ready-room” availability.
• Financial Transactions: Process cash and credit card payments securely while managing guest folios and daily billing reconciliations.
• Service Recovery: Actively listen to and resolve guest concerns or complaints with professional empathy and efficiency.
• Upselling: Promote hotel amenities, special dining offers, and room upgrades to maximize property revenue.

🔹 Requirements:

• Experience: Prior experience in a hotel front office or receptionist role is highly preferred.
• Education: Diploma or Bachelor’s Degree in Hospitality Management or a related field.
• Technical Skills: Basic knowledge of Hotel PMS (Property Management Systems) such as Opera or Protel is an advantage.
• Communication: Fluency in English is mandatory; proficiency in additional languages is a strong asset in the Dubai market.
• Availability: Must be an immediate joiner and willing to work flexible shifts, including weekends and public holidays.
• Professionalism: A neat, well-groomed appearance with a positive, service-first attitude.

What We Offer:

• Full Benefits Package: Includes duty meals, company-provided accommodation, and comprehensive medical insurance.
• Legal Compliance: Visa sponsorship, annual leave, and return air tickets as per UAE Labour Law.
• Career Growth: Work within a well-established hotel brand with opportunities for professional development.
• Compensation: Competitive monthly salary of AED 4,000 to 5,000, tailored to your hospitality expertise.