Head of Operations – F&B – Dubai, UAE | Cello Hospitality Group

About the Role:

Cello Hospitality Group, a leading multi-concept restaurant group in Dubai, is seeking a high-caliber Head of Operations to join their senior management team. This role requires a strategic professional capable of managing FOH, BOH, Hygiene, Maintenance, and overall operational excellence across all outlets.

Key Responsibilities:

• Lead and manage full operations across all restaurant outlets (FOH + BOH), ensuring compliance with SOPs and brand standards.
• Oversee hygiene, food safety, and maintenance standards; ensure compliance with Dubai Municipality regulations.
• Monitor and improve KPIs including COGS, labor cost, and customer satisfaction.
• Manage inventory control, ordering processes, and collaborate with Finance on P&L and budgeting.
• Coach, mentor, and develop outlet managers to ensure consistent, high-quality execution.

Requirements:

• 3–5 years in a senior multi-outlet leadership role (Operations Manager, Cluster Manager, etc.) is mandatory.
• Strong knowledge of FOH & BOH operations, HACCP, and food safety standards.
• Proven ability to lead managers and large, diverse teams effectively.
• Excellent skills in scheduling, labor management, cost control, and workflow optimization.
• Professional communication skills in English and Arabic (preferred).