IT Support – Dubai, UAE | Bold UAE

Key Responsibilities:

• Provide day-to-day support for desktops, laptops, printers, resolving hardware/software issues.
• Administer Microsoft 365 accounts, email provisioning, and security policies.
• Monitor and configure network security, including firewall management and basic network troubleshooting.
• Manage Synology NAS (folders, permissions, backups, storage).
• Support ERPNext users with issue resolution and basic configuration.
• Perform data backup and recovery tasks and maintain endpoint security.
• Manage IT asset inventory and troubleshoot CCTV/IP camera systems.
• Coordinate with vendors for procurement, warranty claims, and escalations.

Requirements:

• 2–4 years’ experience in IT Support with hands-on exposure to Microsoft 365.
• Degree or Diploma in Information Technology or related field.
• Practical experience with network devices, firewalls, endpoint security, and backup systems.
• Familiarity with ERPNext is an advantage.
• Must be currently available in the UAE and able to join promptly.