Sr. CSR External Customer Services – Ajman, UAE | eMinds

Company Overview:

eMinds is a professional and performance-driven leader in the Ajman customer support landscape, dedicated to delivering high-quality contact center solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At eMinds, we believe that high-standard communication and disciplined issue resolution are the cornerstones of service stability. Join our professional Human Resources and customer service team in Ajman and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse support portfolios.

Job Description:

We are seeking a skilled Senior Customer Service Representative (CSR) to join our external services team in Ajman. This role is fundamental to our service framework, requiring a professional who can handle complex enquiries and resolve service issues for management and performance review. You will be responsible for managing inbound calls and emails while providing guidance to new team members and trainees. We are looking for an individual with a strong foundation in Contact Center Operations and a proactive approach to customer experience. This is a brilliant opportunity to advance your education and service career within a high-performing professional environment.

🔹 Key Responsibilities:

• Handle inbound calls, emails, and complex customer service requests to meet management quality standards.
• Manage customer enquiries and service issues from start to resolution within the Ajman center.
• Liaise with the Human Resources and internal departments to ensure customer concerns are addressed in a timely manner.
• Maintain accurate records of calls, service cases, and reports to ensure 100% data integrity.
• Utilize digital Information Technology and CRM systems to manage daily productivity targets and service cases.

🔹 Requirements:

• Diploma or Higher Secondary Certificate in Business, Communications, or a relevant academic field.
• Minimum 3+ years of professional experience working as a CSR or Contact Center Agent.
• Strong background in management of customer complaints, service recovery, and inbound/outbound campaigns.
• Professional background in education or training regarding CRM systems and customer management tools.
• Ability to work in shifts and consistently meet service targets with operational excellence.
• Excellent verbal and written communication skills with a professional, customer-focused approach in the UAE.

What We Offer:

• Monthly salary of AED 5,100 plus performance-based incentives that can exceed AED 1,000.
• A stable and influential role within a reputable Customer Support & Contact Center Group.
• Direct involvement in the management of essential service protocols and high-impact customer initiatives.
• Significant opportunities for professional growth and leadership career development within the Customer Service sector.