Customer Service Representative
Company Overview:
e& CX Solutions is a specialized customer experience and business service operational unit of e& (formerly Etisalat Group) based in Deira, Dubai, United Arab Emirates. Recognized as a leader in telecommunications customer operations, business support solutions, and digital customer engagement, the company delivers high-impact contact center operations and customer interaction services across the UAE.
Job Description:
e& CX Solutions is seeking enthusiastic Call Center Representatives to join its growing operational team in Deira, Dubai. Based in Deira, Dubai, these customer-facing specialists will manage outbound phone communication and chat support channels, handle client queries, market telecom products and service offerings, meet performance targets, and ensure high standards of customer satisfaction.
🔹 Key Responsibilities:
- Conduct outbound calls to prospective and existing customers professionally.
- Provide customer support through chat channels with accuracy and efficiency.
- Promote company products, services, and offers while understanding customer requirements.
- Build and maintain strong customer relationships through effective communication.
- Achieve quality standards, productivity goals, and performance targets.
- Maintain accurate records of customer interactions and follow up when required.
- Handle customer concerns and provide timely solutions.
🔹 Requirements:
- Diploma or Bachelor’s Degree in Business Administration, Communication, or a related field.
- Strong bilingual fluency in spoken and written English and Arabic is mandatory.
- Prior experience in customer service, outbound sales, telesales, or call center operations is preferred.
- Proficiency in managing outbound calling, live chat support software, and recordkeeping tools.
- Excellent verbal communication, customer relationship management, and problem-resolution capabilities.
- Target-driven mindset with the adaptability to thrive in a fast-paced telecommunications customer service environment.
What We Offer:
- An exciting customer service and contact center career opportunity with a leading telecom experience brand in Dubai.
- Dynamic, fast-paced, and professional growth-oriented corporate environment.
- Competitive monthly compensation package alongside standard statutory benefits under UAE Labour Law.