Front Office Staff 3x
Company Overview:
Royal Rose Hotel Abu Dhabi, Curio Collection by Hilton, is a luxury hotel property situated in Abu Dhabi, United Arab Emirates. Operating under the prestigious Hilton international brand portfolio, the hotel offers world-class guest accommodations, fine dining, premium events facilities, and exceptional customer service standards across its capital operations.
Job Description:
Royal Rose Hotel Abu Dhabi, Curio Collection by Hilton, is seeking enthusiastic hospitality professionals to fill 3 key front desk vacancies: Front Office Supervisor, Front Office Shift Leader, and Guest Service Agent. Based in Abu Dhabi, these guest relations specialists will manage check-in and check-out workflows, assist guests with reservations and inquiries, resolve customer concerns, maintain accurate guest accounts, and ensure seamless guest services in alignment with Hilton global standards.
🔹 Key Responsibilities:
- Welcome guests professionally and deliver exceptional customer service throughout their stay.
- Handle check-in, check-out, reservations, and guest inquiries efficiently.
- Resolve guest concerns promptly while maintaining high service standards.
- Coordinate with other hotel departments to ensure a seamless guest experience.
- Maintain accurate guest records and follow hotel policies and procedures.
- Support daily Front Office operations and contribute to a positive team environment.
🔹 Requirements:
- Previous hands-on experience within a hotel Front Office environment.
- Proficiency in ONQ (Hilton Property Management System) is highly preferred; prior experience within Hilton-branded hotels is a strong advantage.
- Excellent communication, interpersonal, and customer problem-solving skills.
- Well-groomed appearance with a professional, customer-focused attitude.
- Flexibility to work shift schedules, including weekends and public holidays.
What We Offer:
- Opportunity to build a career with a world-renowned hospitality brand.
- Dynamic, supportive, and collaborative work environment.
- Professional training and career development opportunities alongside standard statutory benefits under UAE Labour Law.