Technical Support Officer – Dubai, UAE | Connect IT

Company Overview:

Connect IT is a leading IT services and infrastructure management consultancy in Dubai, delivering robust technical support, desktop management, and enterprise IT solutions across the UAE.

Job Description:

The Technical Support Officer will provide hands-on Level 1 and Level 2 IT support at a customer site in Dubai, managing desktop environments, handling incident tickets, and ensuring seamless IT operations.

🔹 Key Responsibilities:

• Provide L1 and L2 technical support for hardware, software, and end-user issues.
• Perform desktop administration, troubleshooting, and Windows support.
• Diagnose and resolve technical problems efficiently to minimize downtime.
• Manage IT assets and maintain accurate inventory records.
• Handle incidents and service requests through ITSM tools.
• Provide on-site technical assistance at the customer location.
• Prepare regular support reports and communicate updates to the line manager.

🔹 Requirements:

• 2–5 years of experience in IT Technical Support or Service Desk roles.
• Strong knowledge of Windows administration and desktop troubleshooting.
• Experience with hardware troubleshooting and IT infrastructure.
• Practical experience with ITSM tools and IT asset management.
• Relevant certifications such as ITIL, CCNA, or Microsoft 365 Certified are preferred.
• Good communication skills in both English and Arabic.

What We Offer:

• Professional development in a leading IT service organization.
• Dynamic on-site working environment with enterprise client exposure.
• Competitive monthly salary package of AED 9,000–10,000.