Business Support Agent – United States, REMOTE | HRCap, Inc.

Company Overview:

HRCap, Inc. is seeking a highly organized and analytical Business Support Agent for its client, a fast-growing venture-backed enterprise providing cloud-based business solutions, digital services, and operations infrastructure to commercial clients worldwide.

Job Description:

The Business Support Agent will support global business operations by managing B2B client inquiries, resolving operational issues, assisting with billing workflows, and maintaining accurate business data.

Key Responsibilities:

• Serve as the primary point of contact for corporate clients, handling operational requests, account inquiries, and platform access support through email, chat, and video channels.
• Troubleshoot client account issues, workflow challenges, and user permission concerns by coordinating with internal IT and product teams.
• Assist with corporate billing operations, purchase order processing, transaction reconciliation, and invoice-related matters.
• Maintain accurate client records across enterprise platforms and update contract information and interaction data.
• Support the development and improvement of internal knowledge resources, including Standard Operating Procedures (SOPs), FAQs, and team documentation.
• Coordinate with internal departments to ensure smooth business operations and client satisfaction.
• Maintain confidentiality and accuracy while handling business data and client information.

Requirements:

• Bachelor’s Degree in Business Administration, International Trade, Communications, Management Information Systems (MIS), or a related business or technical field.
• 0–2 years of professional experience. Corporate internships, university leadership roles, consulting projects, or business data handling experience are valued.
• Strong ability to work with cloud-based data applications, enterprise tracking systems, and spreadsheet platforms.
• Excellent verbal and written communication skills with professional business etiquette.
• Ability to manage schedules, prioritize tasks, and work independently in a remote environment.
• Strong knowledge of MS Excel including sorting, filtering, and data auditing.
• Familiarity with CRM, ticket management, and enterprise platforms such as Salesforce, Jira, HubSpot, or Zendesk.

What We Offer:

• Competitive base salary ranging from $55,000 – $70,000 USD annually.
• Performance bonuses and comprehensive benefits package.
• Dynamic and growth-oriented remote work environment.