Customer Service Representative – Dubai, UAE | Sinotrans Middle East FZE (Logistics)

About the Role:

Sinotrans Middle East FZE, a leading logistics and freight forwarding company in Dubai, is hiring a Customer Service Representative. This role is vital for maintaining the company’s high standard of customer care by serving as the primary point of contact for clients and supporting smooth transaction logistics.

Key Responsibilities:

The Customer Service Representative will serve as the primary point of contact for clients, addressing inquiries and resolving complaints professionally. The role involves handling order processing, shipment tracking, and delivery coordination. You will respond to client queries via phone, email, or chat, analyze issues, provide effective solutions, and maintain detailed records of all customer interactions and feedback.

Key Responsibilities:

• Serve as the primary point of contact, addressing inquiries and providing professional assistance (Customer Interaction and Support).
• Handle order processing, shipment tracking, and delivery coordination.
• Respond to client queries via phone, email, or chat, analyzing issues and providing effective solutions (Communication and Problem Resolution).
• Maintain detailed records of customer interactions, orders, and feedback (Record Keeping and Documentation).
• Collaborate closely with logistics, operations, and sales teams to ensure customer requirements are met.
• Contribute to regular reports on customer satisfaction, service metrics, and recurring issues.

Requirements:

• Commitment to ensuring high standards of customer care and professional conduct.
• Ability to manage challenging situations while maintaining customer satisfaction.
• Strong organizational skills for accurate documentation and record keeping.
• Proactive team player capable of fostering smooth internal coordination with logistics and sales.

What We Offer:

• The opportunity to advance your career in a dynamic environment within a leading logistics and freight forwarding company.
• A role emphasizing professional development, teamwork, and operational excellence in the logistics sector.