Customer Service & Supply Chain Specialist – Dubai, UAE | HRORB

Company Overview:

HRORB is a dynamic logistics and supply chain company based in Dubai, UAE. The organization focuses on delivering efficient end-to-end supply chain solutions while providing high-quality customer service to clients.

Job Description:

The Customer Service & Supply Chain Specialist will manage customer enquiries, order processing, warehouse coordination, shipment tracking, and support overall supply chain operations to ensure timely deliveries and customer satisfaction.

Key Responsibilities:

• Handle customer enquiries, provide order status updates, and coordinate delivery schedules.
• Liaise with 3PL partners and manage day-to-day warehouse operations.
• Process sales and internal purchase orders; oversee picking, packing, and dispatch.
• Maintain accurate inventory records and support demand planning.
• Ensure shipments comply with customs and regulatory requirements.
• Collaborate with sales, operations, and finance teams to improve processes.

Requirements:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• Proven experience in customer service, logistics coordination, and supply chain operations.
• Strong understanding of order management and inventory control.
• Proficiency in MS Excel and ERP systems (SAP or Oracle preferred).
• Excellent communication, problem-solving, and organizational skills.
• UAE valid driving license is an advantage.

What We Offer:

• Opportunity to work in a growing logistics and supply chain company.
• Exposure to end-to-end order management and supply chain operations.
• Competitive salary depending on experience and seniority (AED 10,000 – 18,000).
• Collaborative, professional work environment in Dubai.