Customer Service Executive – Dubai, UAE | Al Fuad Exchange

Key Responsibilities:

• Customer Complaints Management: Handle, resolve, and monitor customer complaints for timely satisfaction.
• Call Records Maintenance: Maintain accurate records of all customer interactions and resolutions.
• Policy & Process Improvement: Review and enhance customer service policies to boost efficiency.
• Reporting & Surveys: Prepare monthly reports and conduct customer satisfaction surveys.
• Team Supervision & Development: Mentor and supervise the customer service team (where applicable).
• Training: Develop training materials and conduct onboarding for new hires.

Requirements:

• Open only for Arab Nationals (Mandatory).
• Immediate joiners will be given preference.
• 2–3 years of experience in customer service or a call center environment.
• Graduate in Finance or a relevant field.
• Strong focus on customer satisfaction and effective complaint resolution.