L1 Support Engineer – Dubai, UAE | Platinum Inc Consultancy

🔹 Key Responsibilities:

• Technical Support: Provide first-level (L1) assistance for desktop systems, Windows environments, and peripheral hardware.
• Network Troubleshooting: Assist in resolving issues related to routers, switches, and general LAN/WAN connectivity.
• Protocol Management: Handle basic tasks involving TCP/IP, VLAN configurations, DHCP assignments, and DNS troubleshooting.
• Issue Escalation: Identify complex technical bottlenecks and ensure timely escalation to L2 and L3 support teams.
• Documentation: Maintain detailed logs of support tickets, resolution steps, and hardware inventory changes.
• User Assistance: Support end-users with software installations, email configurations, and connectivity problems to ensure operational continuity.

🔹 Requirements:

• Location: Candidates must be currently residing in the UAE.
• Experience: At least 1 year of hands-on experience in networking and desktop support.
• Technical Knowledge: Good understanding of core networking concepts (OSI Model, IP Addressing) and Windows Desktop OS.
• Certification: A CCNA or equivalent networking certification is considered a strong advantage.
• Education: Bachelor’s degree or Diploma in IT, Computer Science, or Networking.
• Soft Skills: Strong problem-solving abilities and clear communication skills to support non-technical users.
• Availability: Preference will be given to candidates available for immediate joining.

Why Join Platinum Inc Consultancy:

• Career Growth: A perfect platform for junior engineers to transition into complex network administration or L2 roles.
• Exposure: Gain hands-on experience with diverse IT infrastructures across a variety of client environments.
• Professional Team: Work alongside seasoned IT consultants in one of the world’s most advanced technical hubs.