Reservations Agent – UAE | Millennium Hotels and Resorts

🔹 Key Responsibilities:

• Guest Consultation: Assist guests with detailed reservations and booking inquiries via phone, email, and digital channels.
• Data Integrity: Ensure the high-precision entry and management of reservation details within the Property Management System (PMS).
• Revenue Support: Provide clear and persuasive information regarding room availability, dynamic rates, and specialized hotel services.
• Communication Excellence: Maintain a professional and seamless booking experience through clear, proactive guest communication.
• Daily Operations: Support the wider reservations team in managing room blocks, group bookings, and daily inventory audits.
• Cross-Departmental Synergy: Coordinate with the Front Office and Sales teams to ensure guest preferences and special requests are fulfilled.

🔹 Requirements:

• Communication: Flawless verbal and written communication skills in English; additional languages are a plus.
• Service Mindset: A strong customer service orientation with a focus on resolving guest inquiries efficiently.
• Organizational Skills: Excellent multitasking abilities and the capacity to manage high-volume bookings accurately.
• Education: Diploma or Bachelor’s Degree holder in Hospitality, Tourism, or a related field.
• Technical Savvy: Ability to learn and work efficiently with hotel reservation software and Microsoft Office applications.
• Attributes: A professional, well-organized individual who thrives in a fast-paced, high-performance hospitality environment.

What We Offer:

• International Exposure: Work for a renowned global brand with a footprint across the Middle East and beyond.
• Career Stability: A full-time role within the stable and growing UAE hospitality sector.
• Growth Path: Opportunities to advance into Reservations Management, Revenue Management, or Sales.