IT Support Engineer – Dubai, UAE | DXBsolutions

🔹 Key Responsibilities:

• First-Line Support: Deliver immediate technical assistance to employees and onsite users to minimize downtime.
• Diagnosis & Repair: Identify and resolve routine hardware failures, software glitches, and basic connectivity issues.
• Deployment: Install, configure, and maintain company assets including desktops, laptops, printers, and peripheral devices.
• User Access Management: Manage user accounts, Microsoft 365/email systems, and folder access rights in line with security policies.
• Incident Management: Maintain accurate records of support tickets, resolution steps, and technical documentation.
• Asset Tracking: Keep an up-to-date inventory of all IT assets and software licenses assigned to the workforce.

🔹 Requirements:

• Technical Knowledge: Practical proficiency in Windows 10/11, MS Office/Microsoft 365, and fundamental networking concepts (TCP/IP, DNS, DHCP).
• Experience: Prior experience in an IT helpdesk or technical support role is highly advantageous.
• Education: Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field.
• Problem Solving: A logical and methodical approach to troubleshooting and resolving technical errors.
• Communication: Strong interpersonal skills to assist non-technical users in a professional and patient manner.
• Independence: Ability to manage multiple support requests simultaneously while working effectively under site conditions.

What We Offer:

• Growth Potential: Join a growing organization that provides exposure to diverse technical challenges and infrastructure.
• Dynamic Work Environment: Work as part of a dedicated onsite team where every day brings a new opportunity to learn.
• Stable Career: A full-time position offering professional development in the core areas of IT operations and support.
• Compensation: Competitive monthly salary of AED 4,000 to 5,000, tailored to your technical skills and support experience.