Front Desk Agent | UAE | IntercityHotel

🔹 Key Responsibilities:

• Guest Welcome: Deliver a professional and welcoming first impression during the check-in and check-out process.
• Front Office Operations: Support daily front desk activities, including room assignments, key issuance, and billing inquiries.
• Information Management: Provide accurate information regarding hotel facilities, local attractions, and transportation to guests.
• Problem Resolution: Handle guest requests and complaints promptly and professionally to ensure high levels of satisfaction.
• Communication: Liaise with Housekeeping and Engineering departments to ensure rooms are ready and guest needs are met.
• Compliance: Adhere to all hotel safety, security, and emergency procedures while maintaining strict guest confidentiality.

🔹 Requirements:

• Experience: Previous experience in a hotel front office or a high-end customer service role is preferred.
• Education: Diploma or Bachelor’s degree in Hospitality, Hotel Management, or a related field.
• Communication: Excellent command of English; proficiency in additional languages is a distinct advantage.
• Availability: Ability to work flexible shifts, including weekends and public holidays; immediate joiners are preferred.
• Appearance: Must maintain a well-groomed, professional, and customer-focused appearance at all times.
• Software Skills: Familiarity with Hotel Property Management Systems (PMS) like Opera or Foscari is an advantage.

What We Offer:

• Global Brand Exposure: Opportunity to work within the respected IntercityHotel cluster properties.
• Dynamic Work Culture: A fast-paced environment that values enthusiasm, reliability, and service excellence.
• Career Growth: A platform to advance your career within the broader hospitality and hotel management sector.
• Compensation: Competitive monthly salary of AED 4,000 to 5,000, tailored to your hospitality background and service skills.