Customer Service Executive
Company Overview:
Abreco Freight is a reputable leader in the global logistics and freight forwarding industry, providing comprehensive transport solutions across air, sea, and land. We operate with an “educational family” philosophy, where logistics management and operational mastery are shared to ensure organizational success. At Abreco Freight, we believe that seamless communication and precise documentation are the cornerstones of customer satisfaction. Join our professional customer service team and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic oversight of our international shipping portfolios.
Job Description:
We are seeking a skilled and experienced Customer Service Executive to join our team in Abu Dhabi. This role is fundamental to our logistics framework, requiring a professional who can manage high-level client interactions while ensuring the smooth execution of multi-modal shipment operations. You will be responsible for coordinating air, sea, and land freight, maintaining accurate documentation, and providing timely updates for management review. We are looking for a proactive individual with a strong background in the Abu Dhabi logistics market who thrives in a fast-paced environment. This is a brilliant opportunity to advance your sales support and freight forwarding career within a structured and professional framework.
🔹 Key Responsibilities:
- Coordinate directly with clients to manage and track shipments, supporting the sales cycle and client retention.
- Handle multi-modal freight operations including air, sea, and land shipments in compliance with UAE regulations.
- Manage and maintain accurate shipment records and documentation using modern Information Technology systems.
- Liaise with the Human Resources department regarding team coordination and professional development in customer service.
- Ensure smooth handling of logistics processes by communicating effectively with internal operations and external stakeholders.
🔹 Requirements:
- Bachelor’s Degree or Diploma in Business, Logistics, or a related field.
- 2 to 5 years of professional experience in freight forwarding or logistics; Abu Dhabi experience preferred.
- Strong background in management of shipment tracking, documentation, and client relations.
- Professional background in education or training regarding international shipping terms (Incoterms) and customs procedures.
- Ability to coordinate with engineering and technical teams for specialized cargo handling and equipment logistics.
- Excellent organizational skills and the ability to multitask in a high-pressure logistics environment.
What We Offer:
- Monthly salary package ranging from AED 4,000 to 5,000 (Adjusted).
- A stable and professional role within a premier Abu Dhabi based freight group.
- Opportunity for career growth within a reputable international logistics organization.
- Comprehensive benefits in accordance with UAE Labour Law.