Front Desk Customer Support – Dubai | Battmobile UAE

Company Overview:

Battmobile UAE is a professional and performance-driven leader in the Dubai onsite automotive service landscape, dedicated to delivering high-quality roadside assistance solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At Battmobile, we believe that rigorous service coordination and disciplined front desk operations are the cornerstones of customer stability. Join our professional Human Resources and customer support team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse automotive service portfolios.

Job Description:

We are currently hiring a Front Desk Customer Support professional to join our growing team in Dubai. This role is fundamental to our organizational framework, requiring a professional who can serve as the first point of contact for management and client review. You will be responsible for welcoming customers, managing service booking requests, and coordinating with technicians to ensure timely delivery. We are looking for an individual with a strong foundation in Customer Service Practices and a proactive approach to front desk administration. This is a brilliant opportunity to advance your education and automotive service career within a premier professional environment.

🔹 Key Responsibilities:

• Welcome and assist customers in a professional manner to meet management and brand hospitality targets.
• Manage incoming calls, emails, and service booking requests in Dubai, ensuring 100% data integrity in customer records and booking systems.
• Liaise with the Human Resources department, technicians, and internal teams to ensure seamless and timely service delivery.
• Handle customer inquiries, concerns, and follow-ups effectively while maintaining a professional and presentable office environment.
• Utilize digital Information Technology tools and MS Office for data entry, documentation, and coordination of daily service schedules.

🔹 Requirements:

• Bachelor’s Degree, Diploma, or professional Certificate in a relevant field (Preferred).
• Previous professional experience specifically in front desk or customer service roles within the UAE.
• Strong background in management of office administration, coordination of service requests, and client engagement.
• Professional background in education or training regarding customer service principles and communication skills.
• Ability to demonstrate operational excellence, a presentable appearance, and proficiency in MS Office and email handling.
• Excellent organizational skills with the capability to multitask in a fast-paced Dubai automotive service setting.

What We Offer:

• Monthly salary package ranging from AED 4,000 to 5,000.
• A stable and influential role within a reputable Onsite Automotive Service Group.
• Direct involvement in the management of essential client protocols and high-impact service initiatives.
• Significant opportunities for professional growth and expertise development in Service Operations & Client Relations.