Receptionist (Parent Relations Officer) – Dubai | Newlands School

Company Overview:

Newlands School – Dubai is a professional and performance-driven leader in the Dubai academic landscape, dedicated to delivering high-quality learning solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional communication mastery are shared to ensure organizational success. At Newlands School, we believe that rigorous parent relations and disciplined front desk operations are the cornerstones of institutional stability. Join our professional Human Resources and administrative team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse educational portfolios.

Job Description:

We are seeking a professional and friendly Receptionist (Parent Relations Officer) to join our administrative team in Dubai. This role is fundamental to our organizational framework, requiring a professional who can manage the front desk for management and community review. You will be responsible for creating a welcoming environment, handling inquiries, and supporting the admissions process. We are looking for an individual with a strong foundation in Customer Service and Parent Relations and a proactive approach to stakeholder communication and enrollment support. This is a brilliant opportunity to advance your education and administrative career within a premier professional school community.

🔹 Key Responsibilities:

• Manage front desk operations and visitor welcoming to meet management and parent satisfaction targets.
• Support communication integrity in Dubai, ensuring 100% data integrity in inquiry routing, enrollment documentation, and visitor logs.
• Liaise with the Human Resources department and school staff to coordinate parent queries and facilitate smooth stakeholder coordination.
• Support the admissions department by guiding prospective parents through enrollment, assisting with applications, and coordinating campus tours.
• Utilize digital Information Technology tools and school management systems to optimize communication and professional administrative reporting.

🔹 Requirements:

• Bachelor’s Degree or Diploma in Administration or Communication plus a relevant professional Customer Service Certificate.
• Proven professional experience specifically within a front desk, reception, or parent relations role.
• Strong background in management of front-of-house operations, stakeholder queries, and administrative coordination.
• Professional background in education or training regarding admissions support, conflict resolution, and hospitality standards.
• Ability to demonstrate operational excellence, a welcoming personality, and the ability to multitask in a fast-paced environment.
• Excellent organizational skills with the capability to support a high-standard school office in Dubai.

What We Offer:

• Monthly salary package ranging from AED 9,000 to 10,000.
• A stable and influential role within a reputable Dubai Private School.
• Direct involvement in the management of essential stakeholder protocols and high-impact enrollment initiatives.
• Significant opportunities for professional growth and expertise development in School Administration Leadership.