Hospitality Service Professional (Guest Relations, Operational Excellence & Strategic Service Management)
Company Overview:
COOP HOUSE is a professional and performance-driven leader in the Dubai hospitality landscape, dedicated to delivering high-quality dining solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. In the lively UAE Food & Beverage sector, we believe that rigorous service governance and disciplined guest interaction are the cornerstones of institutional stability. Join our professional Human Resources and service team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse hospitality portfolios.
Job Description:
We are seeking enthusiastic and passionate individuals to join our front-of-house team as Baristas, Waiters, Waitresses, and Hostesses. This role is fundamental to our organizational framework, requiring a professional who can manage guest interactions for management and service performance review. You will be responsible for delivering outstanding customer service, preparing premium beverages, and maintaining a high standard of cleanliness. We are looking for individuals with a strong foundation in Guest Relations and Hospitality Service Standards and a proactive approach to team collaboration and memorable guest experiences. This is a brilliant opportunity to advance your education and hospitality career within a premier professional dining environment.
🔹 Key Responsibilities:
- Deliver outstanding customer service and ensure guests have an exceptional dining experience to meet management and service targets.
- Support service integrity in Dubai, ensuring 100% precision in beverage preparation, food service, and seating management.
- Liaise with the Human Resources department and team members to ensure smooth daily operations and efficient coordination.
- Maintain the cleanliness and organization of service areas to facilitate professional organizational reporting and hygiene standards.
- Utilize digital Information Technology tools and POS systems to optimize order management and professional service delivery.
🔹 Requirements:
- High School Diploma or a relevant certification in Hospitality Management.
- Must be currently residing in the UAE and available for immediate joining.
- Strong background in management of guest expectations, interpersonal communication, and team-oriented tasks.
- Professional background in education or training regarding F&B service protocols, barista techniques, and customer care.
- Ability to demonstrate operational excellence, maintain a positive attitude, and exhibit a passion for the hospitality industry.
- Excellent organizational skills with the capability to support a high-standard hospitality destination in Dubai.
What We Offer:
- Monthly salary package ranging from AED 4,000 to 5,000.
- A stable and influential role within a reputable Dubai Hospitality Group.
- Direct involvement in the management of essential service protocols and high-impact guest initiatives.
- Significant opportunities for professional growth and expertise development in Hospitality Leadership.