Sales Admin & Customer Service – Dubai | Empire Developments

Company Overview:

Our client, Empire Developments, is a professional and performance-driven leader in the Dubai premium property development, residential real estate brokerage, and luxury investment asset management landscape, dedicated to delivering high-quality management solutions and operational excellence through robust transactional control and service execution. We operate with an “educational family” philosophy, where technical management and professional property documentation mastery are shared to ensure total compliance with Real Estate Regulatory Agency (RERA) statutory guidelines, Dubai Land Department (DLD) filing standards, and strict consumer protection benchmarks. In the highly competitive UAE Real Estate & Property Sales sector, we believe that rigorous corporate governance and disciplined multi-department pipeline coordination are the cornerstones of market enterprise stability. Join our professional Human Resources and property administrative operations team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology (incorporating advanced customer relation mapping tools, computerized leasing databases, automated sales tracking panels, and cloud-hosted property profile networks), and the strategic expansion of our real estate portfolios.

Job Description:

We are expanding our regional sales support division and seeking a well-organized, proactive, and structured Sales Admin & Customer Service professional to join our professional real estate team in Dubai. This role is fundamental to our organizational framework, requiring an administrative pipeline and client services specialist who can deliver transaction logging and documentation precision for management and broker division performance review. You will be responsible for overseeing incoming client inquiry tracks, organizing contract review stages, updating database profiles, archiving corporate records, and executing precise asset support pathways. We are looking for an individual with a strong foundation in Property Administration Rules, Real Estate Database Management, and B2B/B2C Customer Relations and a proactive approach to operational tracking. This is a brilliant opportunity to advance your education and commercial administration career within a highly reputable, expanding real estate enterprise.

🔹 Key Responsibilities:

• Handle and respond to client inquiries in a professional and timely manner.
• Support the sales team with documentation, coordination, and administrative tasks.
• Maintain accurate records of client data, transactions, and sales activities.
• Assist in preparing and organizing sales documents and reports.
• Ensure smooth internal coordination between sales and operations teams.
• Monitor and update system records to ensure accuracy and completeness.
• Provide excellent customer service and maintain strong client relationships.
• Support daily operational tasks related to sales administration.

🔹 Requirements:

• Excellent communication, interpersonal presentation, and client retention skills.
• Strong organizational, multitasking, and chronological time management abilities.
• Previous experience in real estate client care, sales administration, or leasing backend support is considered a distinct advantage.
• Proven capability to manage multiple operational tasks within a fast-paced, target-driven office environment.
• Strong technical knowledge regarding core MS Office applications (Word, Excel) and basic database systems.
• High attention to detail, proactive execution, and a structured problem-solving mindset.
• Strong knowledge base and practical exposure regarding the management of client registration logs, real estate listings, and internal communication chains.
• Professional background in education regarding property document filing, business communication standards, customer service ethics, and automated office templates.
• Ability to demonstrate operational excellence, navigate fluid client inquiries under strict closing timelines, and thrive in an elite Dubai real estate center.

What We Offer:

• Monthly salary package ranging from AED 5,000 to 6,000 (Adjusted from input to comply with the maximum 2,000 AED gap format).
• A rewarding and highly structured career acceleration track inside an ambitious real estate brand.
• Direct involvement in the management of luxury property operations and high-volume corporate transaction networks.
• Significant opportunities for professional development and corporate rotation in Real Estate Brokerage Management, Property Asset Coordination & Strategic Administrative Leadership.