CRM Executive (Automotive Client Lifecycle Management, Multi-Channel Engagement & Retention Database Optimization)
Company Overview:
Marwan Al Shaali Group, operating through its premier automotive flagship division Al Shaali Moto Trading L.L.C, is an established, high-growth leader within the UAE high-performance powersports, automotive retail distribution, and marine leisure trading deployment landscape, specializing in statutory municipality commercial compliance, sophisticated buyer tracking loops, and streamlined client care frameworks. We focus on executing modern omni-channel customer relations models, strict data validation guidelines, and optimized pipeline retention tracking loops across our diverse vehicle portfolios. Join our principal client relationship wing and collaborative Human Resources infrastructure to elevate your executive career utilizing contemporary CRM architectures and advanced client tracking Information Technology systems.
Job Description:
We are seeking an exceptionally proactive, linguistically talented, and detail-driven Customer Relationship Management (CRM) Executive to manage daily automotive lead pipelines, customer data hygiene workflows, and post-sale interaction remediation tracking tracks at our corporate automotive facility in Dubai. This central coordination role demands complete lifecycle control over customer profile data matrixes, precise feedback file documentation, and immediate complaint bottleneck resolution to guarantee flawless service velocity for executive dealership management evaluation. It offers a spectacular platform to leverage your client service background and strategic consumer coordination education inside a highly respected, rapidly expanding luxury automotive group.
🔹 Key Responsibilities:
- Govern daily customer relationship activities, securing immaculate, real-time database inputs within the enterprise CRM system.
- Field complex consumer automotive inquiries, orchestrating precise follow-up timelines and providing efficient multi-channel support resolutions.
- Liaise continuously with internal sales desks, workshop service engineers, and spare parts departments to address client needs rapidly.
- Construct targeted outbound communication sequences to optimize post-purchase client engagement, loyalty retention, and satisfaction scores.
- Monitor incoming consumer feedback matrices, extracting actionable insights to directly improve front-line customer experience workflows.
- Compile comprehensive analytical reports mapping interaction volumes, resolution timelines, and overall CRM pipeline performance.
- Support the strategic deployment of brand loyalty initiatives, exclusive client club events, and repeat-buyer incentive programs.
- Audit existing client file fields periodically to ensure strict compliance with corporate data protection rules and verification standards.
- Collaborate with department leadership to continuously raise service benchmarks and streamline operational client management efficiency.
🔹 Requirements:
- Prior verified professional background navigating specialized CRM platforms, elite corporate guest relations, or automotive dealer setups is preferred.
- Complete bilingual fluency in both written and spoken Arabic and English is mandatory to interface effectively with our core localized demographic asset base.
- Deep structural familiarity with database field structure logic, Microsoft Office programs, and modern automotive digital tracking tools.
- Proven capacity to manage complex, high-net-worth client relationships with elite diplomacy, absolute professionalism, and poise.
- Meticulous organizational capacities paired with a strong focus on absolute accuracy during data extraction and reporting entries.
- Practical background in basic education regarding customer churn mitigation formulas, satisfaction metric math, and consumer communication workflow management methodologies.
Why Join Marwan Al Shaali Group:
- Competitive monthly base salary package ranging from AED 5,000 to 6,000.
- Comprehensive group-sponsored residency visa, medical health insurance, and standard annual travel provisions per UAE Labour Laws.
- Direct corporate exposure within a flagship premium automotive trading ecosystem handling top-tier mechanical and marine assets.
- Structured ongoing customer experience masterclasses to advance your practical education in automotive market telemetry, advanced CRM integration logic, and predictive retention analytics.
- Clear potential tracks for vertical career advancement into CRM system administration, regional marketing department supervision, or automotive group operational management divisions.