Desktop Support Engineer
Company Overview:
Photon IT is a reputable and expanding information technology services company operating in the United Arab Emirates. The organization specializes in provisioning managed service helpdesks, deploying digital communications infrastructure, and structuring secure cloud network frameworks to support continuous commercial operations across regional enterprise environments.
Job Description:
We are seeking a proactive and technically sound Desktop Support Engineer to manage our corporate helpdesk networks and endpoint computing devices in Al Ain. Operating within our active technical infrastructure division, this full-time on-site role focuses on configuring hardware assets, troubleshooting network faults, and updating software access parameters under the company’s central operational framework.
🔹 Key Responsibilities:
- Troubleshoot, repair, and maintain desktops, corporate laptops, printers, and multi-vendor peripheral IT hardware.
- Configure, manage, and patch Windows and macOS operating systems alongside Microsoft 365 core productivity environments.
- Diagnose, trace, and resolve local LAN, Wi-Fi connectivity, and general routing or networking faults.
- Manage user profile registers, access permissions, and group policies utilizing Active Directory directories.
- Respond to, track, and close assigned system service tickets in compliance with corporate response standards.
- Formulate internal IT hardware documentation logs and support preventative system backup updates.
- Provide high-quality technical end-user support to ensure top-tier workplace technical satisfaction.
🔹 Requirements:
- Bachelor’s Degree or technical diploma in Information Technology, Computer Science, or a related network engineering track.
- 3 to 5 years of solid hands-on experience working directly inside a desktop support, helpdesk, or IT infrastructure service role.
- Deep knowledge of core TCP/IP networking, directory administration, and deploying information technology jobs systems.
- Excellent diagnostics, problem-solving capabilities, and clear interpersonal communication abilities in technical contexts.
- Must be currently based in or fully prepared to relocate immediately to Al Ain, United Arab Emirates.
- Professional industry certifications such as CompTIA A+, Network+, CCNA, or Microsoft qualifications are an advantage.
What We Offer:
- Competitive salary package ranging from AED 5,000 to 7,000 based on core infrastructure and helpdesk engineering skills.
- Comprehensive employment benefits structured in full alignment with the labor regulations of the United Arab Emirates.
- Collaborative workplace environment offering distinct long-term growth tracks within technical management teams.