Multi-Unit Manager – Forecourt F&B Operations (Field Supervisor)
Company Overview:
Shot Speciality Cafe LLC is a premium, rapidly expanding specialty coffee and gourmet quick-service restaurant (QSR) enterprise operating an extensive hospitality network across the United Arab Emirates. Famous for its high-grade artisanal brews, bespoke menu selections, and strategic high-traffic retail alignments, the corporation is dedicated to raising industry benchmarks in culinary freshness, operational agility, and premium customer service across all regional retail units.
Job Description:
We are seeking a highly motivated, mobile Multi-Unit Manager – Forecourt F&B Operations (Field Supervisor) to direct operational workflows and enforce brand integrity across 5 to 7 assigned cafe branches in Abu Dhabi. Operating as an essential leadership link between remote retail teams and centralized executive teams, this full-time position focuses on auditing food quality protocols, training store leaders, and maximizing retail revenue models under our core corporate management framework.
🔹 Key Responsibilities:
- Supervise and direct daily retail workflows across 5 to 7 high-frequency petrol station forecourt and standalone cafe locations.
- Conduct unannounced field operational audits to verify compliance with sanitation laws, portion layouts, and service blueprints.
- Enforce complete brand consistency, strict food preparation standards, structural cleanliness, and premium customer experiences.
- Provide on-site mentoring, performance coaching, and operational training to Outlet In-Charges (OICs) and front-line service personnel.
- Monitor retail KPIs, track waste ratios, evaluate inventory movements, and control labour cost parameters across all sites.
- Ensure all units meet municipal food safety regulations, internal asset safety guidelines, and corporate quality compliance checklists.
- Diagnose local operational bottlenecks and rapidly deploy practical solutions to maintain uninhibited field throughput.
- Coordinate directly with executive leadership regarding location performance metrics, labor distributions, and localized revenue enhancement strategies.
🔹 Requirements:
- Minimum 3 years of solid, verifiable experience leading operations inside specialty cafes, high-volume QSR outlets, or petrol station forecourt venues.
- Proven background operating as a field supervisor, area inspector, or multi-site assistant operations manager within the GCC region.
- Deep knowledge of commercial food safety guidelines, hazard control procedures, and inventory reconciliation dynamics.
- A valid United Arab Emirates driving license and personal vehicle ownership are mandatory to fulfill extensive daily cross-regional site visits.
- Total flexibility to adapt work hours to match retail demands, including early mornings, late nights, weekends, and holiday peak seasons.
- Possession of accredited food safety certifications (e.g., Person in Charge (PIC), ServSafe, or standard HACCP training) is highly advantageous.
- Familiarity with evaluating mystery shopper data metrics, structural franchise audits, and cross-departmental supply chain workflows.
- Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, Food & Beverage Management, or an equivalent track.
What We Offer:
- Competitive baseline salary package structured from AED 5,000 to 7,000, determined entirely by past multi-site hospitality leadership backgrounds.
- Comprehensive field allowances including a dedicated corporate fuel card or structured travel reimbursement allocations.
- Full medical insurance coverage and annual leave entitlements structured transparently according to UAE Labour Law regulations.
- Performance-based monthly incentive packages linked closely to individual area KPI targets, food safety audit ratings, and mystery shopper assessments.