Receptionist – Dubai | Liwa Hotel

Company Overview:

Liwa Hotel is a premier, highly successful international hospitality group, luxury boutique accommodations enterprise, and leading residential guest solutions provider expanding its high-performance front office operations across Dubai, United Arab Emirates. Built upon world-class guest relations protocols, strict service quality parameters, and progressive customer engagement frameworks, the corporation operates modern leisure complexes, governs extensive premium property portfolios, and ensures total operational alignment with municipal tourism boards and regional hospitality regulatory guidelines.

Job Description:

We are executing a strategic professional appointment within our guest services division and are seeking an experienced, highly guest-focused Receptionist to govern front-of-house arrival pipelines and direct guest welcoming pathways in Dubai. Built for visionary customer service specialists who possess strong interpersonal refinement and excel at facilitating smooth guest checking sequences, this full-time role focuses on accelerating service delivery speeds, auditing reception data logs, and maximizing guest satisfaction index metrics under our integrated corporate management framework.

🔹 Key Responsibilities:

• Welcome international guests and corporate visitors in an exceptionally professional, courteous, and refined manner.
• Manage day-to-day front desk operations, managing visitor traffic streams and balancing high-volume communication queues.
• Provide highly accurate information regarding internal resort services, dining facilities, and local recreational amenities.
• Assist arriving and departing guests with complete registration paperwork, check-in sequences, and general support requests.
• Answer complex multi-line phone networks, screen incoming communications, and direct messages to appropriate extensions.
• Maintain an immaculate, highly organized, and aesthetically professional reception area in line with luxury brand values.
• Coordinate seamlessly across housekeeping teams, security details, and facilities maintenance personnel to maximize client comfort.
• Handle central administrative tasks, data filing routines, and specialized clerical projects as requested by supervisors.

🔹 Requirements:

• High School Diploma, professional hospitality certificate, or equivalent accredited academic qualification is preferred.
• Prior verified customer service experience inside a premium hotel lobby, guest relations lounge, or front office environment.
• Advanced technical data literacy with practical proficiency deploying reception calendars, check-in trackers, and guest logs inside Microsoft Excel and property database systems.
• Deep, comprehensive operational knowledge across the following guest management sectors:
  • Front desk operating structures, lobby security standards, and high-volume telephone etiquette.
  • Customer service resolution frameworks, dispute escalation rules, and direct guest communication tools.
  • Basic administrative filing practices, data privacy parameters, and data verification methods.
  • Hospitality brand representation mechanics, professional presentation standards, and localized concierge pathways.
• Outstanding interpersonal strengths, high multitasking capabilities under pressure, an adaptive problem-solving mindset, and a positive personality.
• Excellent verbal and written English communication habits; fluency in additional global languages will be treated as an elite operational asset.

What We Offer:

• Competitive baseline fixed salary package structured from AED 4,000 to 5,000, determined entirely by past customer service audits, communication scenario tests, and front office data validation assessments.
• An elite opportunity to assume complete operational ownership of a prominent front desk portfolio and expand your hospitality career footprint with a dynamic industry leader.
• Stable, long-term technical advancement channels supported by expanding retail networks and active internal pipelines for guest relations managers, reservation supervisors, and hr jobs or talent acquisition associates.