Reservations & Reception Manager – Dubai | Blue Coral Concepts

Company Overview:

Blue Coral Concepts is a premier, highly successful experiential hospitality group, elite lifestyle culinary collective, and leading premium restaurant management operator launching multiple high-performance dining ventures across Dubai, United Arab Emirates. Built upon world-class guest relationship metrics, strict hospitality service parameters, and progressive data management frameworks, the enterprise designs high-volume culinary landmarks, governs integrated culinary experiences, and ensures absolute organizational alignment with municipal health directives, global commercial standards, and luxury hospitality benchmarks.

Job Description:

We are executing a strategic professional appointment within our core brand operations wing and are seeking a highly organized, guest-centric Reservations & Reception Manager to govern front-of-house intake pipelines and direct daily guest flow pathways across multiple upscale venues in Dubai. Configured for systematic hospitality leaders who possess deep operational command of modern reservation databases and excel at orchestrating table configurations under tight timelines, this full-time track focuses on accelerating seat assignment velocities, auditing customer analytics, and maximizing dining room yield indices under our integrated brand management framework.

🔹 Key Responsibilities:

• Govern day-to-day central reservations systems and coordinate the physical front-of-house guest reception flow seamlessly.
• Lead, coach, and develop a high-performing reception and reservation host team, ensuring alignment with elite service protocols.
• Optimize complex table allocation grids and manage floor plan variations to maximize daily capacity and revenue output.
• Maintain organized, audit-ready customer relationship databases, ensuring secure profile tracking and preferences logging.
• Enhance total guest experience rankings through highly personalized interactions, VIP greetings, and proactive email communication loops.
• Collaborate directly with executive culinary directors and floor management teams to streamline seating transitions and cover velocities.
• Monitor cancellation trends, walk-in turnaways, and peak timing logs to continually adjust capacity models.

🔹 Requirements:

• Professional Diploma, Bachelor’s Degree, or an equivalent technical certificate in Hospitality Management, Hotel Management, or a related service field from an accredited institution.
• Proven, verified professional history operating a front desk reception terminal, running premium reservations desks, or managing guest relations portfolios specifically inside fast-paced, high-volume fine dining establishments or international luxury hospitality brands.
• Advanced digital data literacy with extensive practical capability deploying premium reservation software (such as SevenRooms, OpenTable, or EatApp) and configuring performance tracking spreadsheets inside MS Excel sheets.
• Deep, comprehensive operational knowledge across the following primary functional dimensions:
  • Restaurant reservation software architectures, database segmentation, and advanced tag management frameworks.
  • Guest experience dynamics, high-touch luxury service standards, conflict mitigation, and client retention principles.
  • Table management systems, seat turn optimization math, floor layout adjustments, and service pacing logistics.
  • Front-of-house communication protocols, digital calendar scheduling, and team resource balancing routines.
• Outstanding interpersonal and team leadership talents, a polished and professional visual presentation, strong situational multitasking skills under peak pressures, and immediate professional availability for the Dubai launch market.

What We Offer:

• Competitive baseline fixed monthly salary package structured from AED 5,000 to 6,000, determined entirely by past hospitality portfolio defenses, live software layout simulations, and technical communication assessments during panel interviews.
• An elite opportunity to capture total front-of-house custody and shape the customer journey blueprint for a series of high-profile, emerging culinary lifestyle concepts.
• Stable career advancement pipelines supported by rapid multi-site scale-ups and clear internal tracks for corporate guest relations directors, multi-unit general managers, or specialists moving toward corporate operations or corporate hr jobs and hospitality recruitment networks.