Front Office Supervisor
Company Overview:
Flora Hospitality is a leading luxury hotel and hospitality group operating premium properties in Dubai, UAE. Renowned for delivering authentic Arabian hospitality, high service standards, and exceptional guest accommodation, the organization provides world-class experiences across its portfolio of star-rated hotels and deluxe serviced apartments.
Job Description:
The Front Office Supervisor will oversee daily reception operations, lead the front desk team, and elevate the overall guest service experience. Stationed at our Dubai property, this hospitality professional will supervise check-in and check-out workflows, utilize Opera PMS to manage reservations and guest accounts, uphold financial cash handling standards, and coordinate cross-departmentally to resolve guest inquiries effectively.
🔹 Key Responsibilities:
- Supervise front office operations and ensure efficient daily workflow.
- Manage guest check-in, check-out, and front desk service procedures.
- Provide leadership and support to front office team members.
- Handle guest requests, concerns, and complaints professionally.
- Maintain accurate cash handling and payment processing procedures.
- Ensure compliance with hotel policies, service standards, and operational procedures.
- Coordinate with other departments to enhance guest satisfaction.
- Monitor team performance and support continuous improvement initiatives.
🔹 Requirements:
- Bachelor’s Degree or Diploma in Hospitality Management or a related field.
- Prior supervisory experience in a Front Office role within a 4 or 5-star international hotel chain.
- Essential hands-on proficiency in Opera PMS and hotel management systems.
- Strong fundamental knowledge of front desk operations, guest reception procedures, and cash handling protocols.
- Excellent leadership, team supervision, and organizational capabilities.
- Customer-focused mindset with exceptional problem-solving skills under pressure.
- Fluency in English with impeccable hospitality etiquette and communication skills.
What We Offer:
- Competitive monthly salary accompanied by a comprehensive benefits package.
- Company-provided accommodation, transportation, and free daily meals.
- Annual vacation with flight ticket allowance and medical insurance under UAE Labour Law.
- Excellent growth opportunities within a premier hospitality brand.