Customer Service Representative (Arabic Speaking) – Dubai, UAE | Ultimate HR Solutions

Company Overview:

Ultimate HR Solutions is a leading human resources consultancy and workforce solutions provider based in Dubai, UAE. The organization specializes in executive recruitment, staffing, and corporate outsourcing services, connecting premier talent with prominent commercial and multinational enterprises across the Middle East.

Job Description:

The Customer Service Representative (Arabic Speaking) will manage multi-channel client inquiries, maintain accurate customer records, and ensure high service resolution standards. Stationed in Dubai, this bilingual professional will handle inquiries across phone, email, live chat, and social media channels, utilizing major CRM systems to track service tickets, address feedback, and optimize customer satisfaction metrics.

🔹 Key Responsibilities:

• Respond to customer inquiries through phone calls, emails, live chat, and social media platforms.
• Handle customer complaints and service requests professionally and efficiently.
• Maintain accurate customer information and interaction records within CRM systems.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Monitor and achieve customer service KPIs, including response time, resolution time, CSAT, and quality standards.
• Provide customers with accurate information and ensure a positive service experience.
• Support continuous improvement of customer service processes and procedures.

🔹 Requirements:

• • Bachelor’s Degree or Diploma in Business Administration or a related field.
  • 2–5 years of hands-on experience in Customer Service, Customer Support, or Call Center operations.
  • Mandatory full fluency in both Arabic and English (spoken and written).
  • Practical experience using CRM platforms such as Salesforce, Microsoft Dynamics, Zendesk, or Freshdesk.
  • Strong problem-solving, communication, and conflict-resolution abilities.

• Ability to handle high-volume customer interactions professionally in a fast-paced environment.
• Solid understanding of customer service KPIs, ticket management, and quality control standards.

What We Offer:

• An excellent platform to grow a customer relations career with a leading corporate staffing provider in Dubai.
• Dynamic, supportive, and highly collaborative workplace.
• Competitive monthly salary with structured pathways for career advancement.