Customer Service Executive – Dubai, UAE | EOBEX | Shipping & Logistics

Company Overview:

EOBEX | Shipping & Logistics is a dynamic freight forwarding and supply chain management provider operating out of Dubai, UAE. Offering end-to-end logistics, cargo transport, and international shipping solutions, the company ensures efficient, secure, and seamless distribution services across regional and global trade networks.

Job Description:

The Customer Service Executive will manage client communication, track cargo shipments, prepare service quotations, and resolve logistics queries. Based in Dubai, this customer-focused professional will liaise directly with operations teams to provide real-time shipment updates, maintain detailed client documentation, and ensure superior service delivery across multi-channel communications.

🔹 Key Responsibilities:

• Respond to customer inquiries through phone, email, and WhatsApp.
• Coordinate with the operations team to provide timely shipment updates.
• Prepare customer quotations and follow up on service requests.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Maintain accurate customer records and documentation.
• Deliver outstanding customer service throughout the shipping process.
• Communicate effectively with internal departments to ensure smooth operations.
• Support daily customer service and administrative activities.

🔹 Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Logistics, Customer Service, or a related field.
• 1–3 years of customer service experience; prior background in shipping or logistics is preferred.
• Demonstrated understanding of freight coordination, shipment tracking, and quotation preparation.
• Proficiency in Microsoft Office, record management, and business correspondence.
• Excellent command of English with strong verbal and written communication skills.
• Strong problem-solving, multitasking, and organizational capabilities.

What We Offer:

• An exciting career opportunity within a growing shipping and logistics company in Dubai.
• Professional, collaborative, and fast-paced operational environment.
• Competitive monthly compensation package alongside standard statutory benefits under UAE Labour Law.