Administrative Assistant

Outsourced

Information Technology & Business Process Outsourcing Experts

North Carolina, United States

Posted on September 18, 2026

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Job Description / Role

Job Type: Full Time

Industry: Business Process Outsourcing / Healthcare Administration

Experience: Relevant administrative, customer service, or healthcare coordination experience

Qualification: High School Diploma or Bachelor’s Degree in Business Administration, Healthcare Administration, or a related field

Salary: $18–$25 per hour

Location: North Carolina, United States | REMOTE / Hybrid

Company: Outsourced

Company Overview:

Outsourced is seeking a detail-oriented Administrative Assistant to support the delivery of allied health services through effective communication, scheduling coordination, and administrative management in North Carolina, United States.

Job Description:

The Administrative Assistant will maintain smooth service operations by managing referrals, participant communication, daily administrative processes, waitlists, appointment scheduling, stakeholder communication, record maintenance, and operational support activities.

🔹 Key Responsibilities:

Manage assigned waitlists and ensure referrals are actively progressed on a daily basis.
Contact participants and stakeholders through phone, SMS, and email while maintaining accurate communication records.
Monitor delays, identify risks, and escalate unresolved matters to relevant managers and clinicians.
Respond to enquiries within required timelines and provide regular updates until resolution.
Coordinate schedules with clinicians, managers, funding requirements, and participant preferences.
Maintain accurate participant records and support onboarding and intake processes.
Collaborate with clinical and operations teams to improve service delivery.
Maintain availability on the 8×8 phone system during working hours according to company requirements.

🔹 Requirements:

Strong administrative and communication skills.
Ability to manage multiple tasks and meet deadlines.
Good attention to detail with accurate documentation skills.
Experience with scheduling, customer support, healthcare administration, or coordination is preferred.
Must have a minimum 20 Mbps internet connection.
Ability to work Monday–Friday, 6:00 AM–3:00 PM PHT schedule.

What We Offer:

Opportunity to grow within a leading business process outsourcing organization.
Professional remote work environment in North Carolina, United States.
Competitive salary and career development opportunities.