Associate Service Desk Analyst – Abu Dhabi | AspireMS

Company Overview:

AspireMS is an established professional staffing and technical service vendor operating across primary industrial centers in the UAE. The corporation focuses on supplying highly qualified engineering talent, system operators, and specialized technicians to top-tier enterprise accounts, backed by an efficient operational management team.

Job Description:

An opening is available for a motivated and detail-driven Associate Service Desk Analyst to join a high-performance team in Abu Dhabi. This role delivers first-line technical triage, infrastructure monitoring, and user resolution pipelines to maintain continuous performance inside a 24×7 enterprise Information Technology support ecosystem.

🔹 Key Responsibilities:

• Provide first-level IT support and resolve technical issues efficiently.
• Troubleshoot hardware, software, and network-related problems.
• Respond to user queries and service desk tickets in a timely manner.
• Support 24×7 shift operations as required by the business units.
• Escalate complex issues to higher tier-2 and tier-3 support teams when necessary.
• Maintain accurate documentation of infrastructure incidents and technical resolutions.
• Ensure high-quality customer service and user satisfaction metrics.

🔹 Requirements:

• 4–5 years of hands-on experience in structured Service Desk or IT support networks.
• Strong technical troubleshooting, diagnostic, and platform problem-solving skills.
• Complete willingness to adapt to a rotational 24×7 shift infrastructure setup.
• Excellent interpersonal communication and professional user engagement abilities.
• Deep knowledge of incident management ticketing systems and enterprise workflows.
• Bachelor’s degree or professional technical diploma from an approved higher education institution.

What We Offer:

• Competitive monthly salary package structured according to technical proficiency and support experience.
• One-year extendable contract providing stable visibility into prime enterprise operations.
• Substantial professional development within an expanding, highly advanced technology infrastructure network in Abu Dhabi, UAE.