Call Center Agent – Dubai, UAE | Healthcare Services

Company Overview:

A premier healthcare organization in Dubai dedicated to providing comprehensive medical services, patient-centered care, and advanced clinical treatments across multi-specialty facilities in the United Arab Emirates.

Job Description:

The Call Center Agent will manage inbound patient phone calls, handle medical service inquiries, schedule clinical appointments, update patient databases, maintain strict confidentiality, and collaborate with healthcare management teams to deliver exemplary patient care services.

🔹 Key Responsibilities:

• Manage incoming and outgoing call center calls with high professionalism, empathy, and patient care focus.
• Address patient inquiries regarding medical specialties, consultation schedules, clinic locations, and hospital procedures.
• Schedule, reschedule, and manage clinical appointments efficiently through the hospital management system.
• Record accurate patient interaction details, medical inquiry notes, and contact logs in customer database software.
• Escalate complex patient queries, emergency cases, and medical feedback to appropriate clinical departments promptly.
• Support daily call center administrative functions while maintaining strict patient privacy and medical confidentiality.

🔹 Requirements:

• High School Diploma or Bachelor’s Degree in any discipline.
• Prior customer support, telesales, or call center experience (healthcare sector exposure is an advantage).
• Exceptional verbal communication, active listening, and interpersonal skills in English.
• Proficiency in computer software, Microsoft Office suite, and medical appointment booking platforms.
• Strong patient empathy, problem-solving skills, and ability to handle high call volumes effectively.

What We Offer:

• Patient support call center role within a leading healthcare organization in Dubai.
• Collaborative, supportive, and professional working environment.
• Competitive monthly compensation package in the UAE.