Call Center Executive (Trilingual) – Abu Dhabi, UAE | iPay4All

🔹 Key Responsibilities:

• Communication Management: Handle both inbound and outbound customer calls with a high degree of professionalism and courtesy.
• Inquiry Resolution: Provide accurate product/service information and resolve customer concerns efficiently to ensure first-call resolution.
• Data Integrity: Maintain meticulous records of all customer interactions, feedback, and resolutions within internal CRM systems.
• Active Listening: Utilize advanced listening techniques to fully comprehend customer issues and provide tailored, effective solutions.
• Target Achievement: Support team goals by maintaining high service levels and managing call durations effectively.

🔹 Requirements:

• Trilingual Fluency: Mandatory proficiency in English, Hindi, and Malayalam to support a diverse customer base.
• Experience: Proven hands-on experience in a call center or professional customer service environment.
• Education: Bachelor’s Degree or Diploma in any relevant field.
• Technical Skills: Strong computer literacy with fast and accurate typing and data entry capabilities.
• Soft Skills: Excellent problem-solving skills, emotional intelligence, and a patient, customer-centric attitude.
• Profile Preference: Female candidates aged between 25–35 years are preferred.
• Flexibility: Ability to work 6 days a week with flexible shift timings as per business requirements.

What We Offer:

• Stable Career: A long-term role within a professional and growing organization in Abu Dhabi.
• Market Exposure: Gain experience in a fast-paced environment handling multi-cultural customer interactions.
• Professional Growth: Opportunity to develop advanced communication and technical support skills.
• Compensation: Competitive monthly salary of AED 5,000 to 6,000, tailored to your trilingual skills and call center expertise.