Call Centre Agent (Morning Shift) – Ajman, UAE

Company Overview:

Our organization is a professional and performance-driven leader in the Ajman service landscape, dedicated to delivering high-quality customer solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional communication mastery are shared to ensure organizational success. At our firm, we believe that exceptional customer experiences and disciplined call handling are the cornerstones of service stability. Join our professional Human Resources and support team in Ajman and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse service portfolios.

Job Description:

We are currently hiring a Call Centre Agent for a morning shift role based in Ajman. This role is fundamental to our service framework, requiring a professional who can handle customer inquiries efficiently and maintain a professional approach for management and quality review. You will be responsible for managing inbound interactions, resolving complaints promptly, and ensuring customer satisfaction. We are looking for an individual with a strong foundation in Customer Experience and a proactive approach to problem-solving. This is a brilliant opportunity to advance your education and customer service career within a fast-paced and structured environment.

🔹 Key Responsibilities:

• Handle inbound customer calls in a professional manner to meet management quality standards.
• Respond to customer inquiries and resolve complaints efficiently in Ajman.
• Liaise with the Human Resources and support teams to provide accurate information about products and services.
• Process customer transactions and update CRM systems to ensure 100% data integrity and accurate record-keeping.
• Utilize digital Information Technology tools to maintain call handling standards and high levels of customer satisfaction.

🔹 Requirements:

• Bachelor’s Degree or Diploma in a relevant academic discipline preferred.
• Previous professional experience in call handling or customer support roles is an advantage.
• Strong background in management of customer interactions, resolution techniques, and service standards.
• Professional background in education or training regarding Arabic and English proficiency.
• Ability to demonstrate operational excellence and interpersonal skills in a fast-paced UAE environment.
• Strong problem-solving abilities and the capability to work effectively within a structured team.

What We Offer:

• Competitive monthly salary package ranging from AED 10,000 to 11,000.
• A stable and influential role within a leading Customer Service & Call Center Group.
• Direct involvement in the management of essential service protocols and high-impact customer initiatives.
• Significant opportunities for professional growth and career development within the Customer Support sector.