Customer Service Executive
Company Overview:
Champs Sports Club is a premier, highly successful athletic enterprise, multi-sport training facility, and luxury fitness wellness center operating top-tier physical recreation complexes across Dubai, United Arab Emirates. Specializing in high-performance coaching academies, corporate team building programs, elite wellness memberships, and large-scale sports tournament organization, the club builds its distinguished reputation on premium customer care standards, state-of-the-art facilities, and absolute operational efficiency.
Job Description:
We are executing a strategic professional expansion within our operations team and are seeking a dedicated, highly professional Customer Service Executive to govern front-of-house interactions and direct member engagement pathways in Dubai. Operating as the primary ambassador and hospitality link within our premium fitness facility, this full-time role focuses on accelerating member retention rates, auditing customer data files, and maximizing client satisfaction under our comprehensive facility management framework.
🔹 Key Responsibilities:
- Deliver high-quality, front-line customer service and ensure an exceptionally smooth, premium experience for all members and club visitors.
- Handle customer queries, membership changes, and facility feedback in a professional, empathetic, and timely manner.
- Support front desk reception operations, govern booking schedules, and manage daily front-of-house client interactions.
- Maintain deep, up-to-date knowledge of all club services, training packages, facility rules, and active membership promotions.
- Coordinate directly with internal coaching staff, facility maintenance teams, and gym supervisors to optimize service quality.
- Build strong, proactive professional relationships with club clients to enhance long-term loyalty and daily facility engagement.
- Ensure a friendly, positive, and elite welcoming atmosphere across the front desk reception zone at all times.
🔹 Requirements:
- Bachelor’s Degree or accredited Diploma in Hospitality Management, Business Administration, Public Relations, or an equivalent customer-centric discipline.
- A minimum of 3 years of proven, verified professional experience in a customer service, front desk, or guest relations role, preferably within the premium fitness, sports club, or luxury hospitality sectors.
- Advanced technical data literacy with practical proficiency deploying formulas, membership trackers, and visitor logs inside Microsoft Excel.
- Strong communication and interpersonal skills, combined with a highly presentable appearance, pleasant personality, and professional phone etiquette.
- Proven ability to resolve customer conflicts effectively, de-escalate member issues with poise, and manage multiple tasks simultaneously.
- Fluency in spoken and written Arabic will be considered a highly advantageous asset for this front-of-house appointment.
What We Offer:
- Competitive baseline fixed salary package structured from AED 4,000 to 5,000, determined entirely by past hospitality audits, guest scenario evaluations, and database entry speed checks.
- Direct track to guide member experiences and significantly expand your professional portfolio within a premier sports and fitness organization.
- Stable, long-term hospitality career advancement pathways backed by our corporate operations and specialized regional sales support networks.