Customer Service Executive (Freight Forwarding) – Abu Dhabi | Hawk Freight Services

Company Overview:

Hawk Freight Services is an established, high-growth leader within the United Arab Emirates advanced transit networks, global logistics structures, and cross-border multi-modal cargo deployment landscape, specializing in statutory federal customs regulatory compliance, sophisticated pipeline validation loops, and streamlined client care frameworks. We focus on executing modern inventory movement models, strict manifest validation guidelines, and optimized pipeline cargo tracking loops across our fast-expanding regional air cargo, sea freight, and multi-sector land transport portfolios. Join our principal client services division and collaborative Human Resources infrastructure to elevate your supply chain career utilizing contemporary freight tracking architectures and advanced cargo database Information Technology systems through our dedicated Management Jobs track.

Job Description:

We are seeking an exceptionally motivated, logistics-passionate, and client-centric Customer Service Executive – Freight Forwarding to manage daily shipment coordination pipelines, advanced import/export clearance workflows, and customer inquiry tracking tracks at our expanding branch hub in Abu Dhabi. Operating at the service core of our transportation enterprise framework, this highly engaging operational leadership position demands complete lifecycle control over cargo transit parameters, precise customs indexing records, and immediate distribution bottleneck resolution to guarantee flawless freight delivery velocity for executive corporate management evaluation. It offers a spectacular platform to leverage your rich regional forwarding background and advanced operational education inside a highly respected, high-reputation international freight ecosystem.

🔹 Key Responsibilities:

• Manage end-to-end shipment coordination loops fluidly, maintaining regular, proactive communication with global clients throughout the cargo lifecycle.
• Handle multi-modal import and export shipping documentation systematically, ensuring complete data precision for manifest processing.
• Provide real-time cargo updates, technical visibility alerts, and detailed transit status logs directly to key account holders.
• Coordinate continuously with ocean carriers, commercial air lines, overseas trade agents, local customs authorities, and internal field teams.
• Resolve shipment-related client inquiries, port customs delays, and operational transit escalations fluidly to preserve service levels.
• Ensure absolute structural alignment with international freight forwarding procedures, ocean bills of lading guidelines, and airway bill formats.
• Build and nurture robust professional relationships with existing corporate accounts to facilitate high service retention levels.
• Monitor terminal dispatch milestones closely, identifying and rectifying logistics supply chain communication delays proactively.

🔹 Requirements:

• Possession of 2 to 3 years of professional freight customer care or logistics coordination experience within the Abu Dhabi market is strictly required.
• Hands-on practical background facilitating air freight tracking, ocean container handling, and cross-border land shipping documentation.
• Deep structural knowledge of local UAE trade regulations, port clearance requirements, customs codes, and bill of entry processing.
• High technical proficiency operating automated logistics tools, modern tracking systems, and industry-specific software (preferably E-Freight Suite).
• Excellent verbal articulation, strong interpersonal communication, and structured problem-solving traits to manage client queries calmly under pressure.
• Demonstrated capacity to manage multiple container shipments and prioritize high-volume documentation tasks in a fast-paced environment.
• Capacity to self-manage complex route tracking schedules independently while protecting total corporate data privacy and proprietary manifest integrity under pressure.
• Practical background in basic education regarding transportation math variables, route diagnostics, and cargo asset lifecycle workflow management methodologies.

What the Organization Offers:

• Competitive monthly base salary package ranging from AED 5,000 to 6,000 (dependent upon verified forwarding history and automated freight system testing evaluation).
• Comprehensive organization-backed residency visa protection, complete medical health insurance plans, and standard annual travel provisions per UAE Labour Law regulations.
• Direct supply chain exposure within a flagship global freight forwarding enterprise managing cross-border distribution networks and high-value cargo assets.
• Structured ongoing logistics leadership masterclasses to advance your practical education in visual neuromarketing transport operations, customs diagnostics, and digital pipeline ledger tracking architectures.
• Clear potential tracks for vertical career advancement into Customer Service Supervisor seats, Logistics Account Managers, or corporate enterprise regional transit management divisions.