Customer Service Executive (Real Estate Handover Specialist) – Dubai, UAE

🔹 Key Responsibilities:

• Handover Orchestration: Act as the primary liaison for unit owners during the final property handover stages, ensuring all documentation and approvals are in order.
• After-Sales Liaison: Manage post-purchase customer interactions professionally across multiple channels, including face-to-face meetings and digital correspondence.
• Issue Resolution: Coordinate with the technical, legal, and finance departments to resolve snagging issues, payment discrepancies, or registration delays.
• Relationship Management: Proactively address customer feedback and escalations to maintain high satisfaction scores and protect the developer’s reputation.
• Process Documentation: Maintain meticulous records of customer interactions, handover certificates, and snagging reports within the CRM system.
• Operational Support: Assist in administrative tasks related to title deed applications, DEWA/Chiller registrations, and community management orientations.

🔹 Requirements:

• Industry Expertise: Mandatory proven experience in the Dubai Real Estate industry, specifically with a property developer in a handover or after-sales capacity.
• Education: Bachelor’s degree in any discipline.
• Communication Skills: Exceptional verbal and written English; ability to communicate complex procedural information clearly to diverse investors.
• Professional Image: Highly presentable personality with a positive, solutions-oriented attitude.
• Soft Skills: Strong problem-solving abilities and the interpersonal tact required to handle high-pressure customer escalations.
• Preference: Female candidates are preferred based on the current team structure and project requirements.

Salary & Benefits:

• Compensation: Monthly salary of AED 6,000 to 7,000, based on your real estate handover expertise.
• Medical Coverage: Comprehensive self-medical insurance provided.
• Time Off: 30 calendar days of annual leave per year.
• Travel: Annual return air ticket provided to your home country.
• Environment: Work for a reputable organization with a performance-driven and professional culture.