Front Desk Agent – Dubai, UAE

Company Overview:

A premier hotel apartment property in Dubai delivers exceptional hospitality experiences, luxurious extended-stay accommodations, and high-quality guest services across the UAE hospitality sector.

Job Description:

The Front Desk Agent will welcome arriving guests, manage guest check-ins and check-outs, process reservations using Opera PMS, and support front office operational management routines.

🔹 Key Responsibilities:

• Welcome guests and provide a professional, warm, and memorable front desk reception experience.
• Handle guest check-in and check-out procedures, billing inquiries, and reservation processing accurately.
• Operate Opera PMS software to manage room assignments, guest profiles, and reservation logs.
• Respond promptly to guest inquiries, requests, and concerns in a courteous and professional manner.
• Coordinate closely with housekeeping, maintenance, and concierge teams to maintain seamless service.
• Maintain accurate guest billing records and support daily front office admin workflows.

🔹 Requirements:

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, or a related discipline.
• Prior professional experience in a hotel reception or front office role within the UAE.
• Hands-on proficiency with Opera Property Management System (Opera PMS) is strictly required.
• Excellent communication, interpersonal, and guest relations capabilities.
• Polished professional appearance with a strong customer-service mindset.
• Candidates currently residing and available in the United Arab Emirates are preferred.

What We Offer:

• Stable full-time front office hospitality role with a well-established property in Dubai.
• Dynamic, professional, and customer-focused workplace environment.
• Competitive monthly compensation package with hospitality benefits in the UAE.