Guest Service Agent (Service Integrity, Operational Excellence & Strategic Hospitality Management)
Company Overview:
Our clients, ACT Hotel and 72 Hotel, are professional and performance-driven leaders in the Sharjah hospitality landscape, dedicated to delivering high-quality guest solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. In the dynamic hotel sector, we believe that rigorous service governance and disciplined guest interaction are the cornerstones of institutional stability. Join our professional Human Resources and front-of-house team in Sharjah and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse hospitality portfolios.
Job Description:
We are seeking a professional and customer-focused Guest Service Agent to join our hospitality team. This role is fundamental to our organizational framework, requiring a professional who can deliver efficient front-line service for management and guest satisfaction review. You will be responsible for handling check-ins, check-outs, and general inquiries while ensuring a warm welcome for every guest. We are looking for an individual with a strong foundation in Customer Service Excellence and Front Desk Operations and a proactive approach to meeting guest needs. This is a brilliant opportunity to advance your education and hospitality career within a premier professional hotel environment.
🔹 Key Responsibilities:
- Provide high-level customer service to meet management and guest experience targets.
- Support service integrity in Sharjah, ensuring 100% precision in check-in/check-out procedures and guest inquiries.
- Liaise with the Human Resources department and hotel teams to maintain a positive and professional front desk environment.
- Coordinate guest requests and needs promptly to facilitate professional organizational reporting and guest satisfaction.
- Utilize digital Information Technology tools and property management systems to ensure smooth daily front desk operations.
🔹 Requirements:
- High School Diploma or Equivalent; Hospitality training is a professional advantage.
- Proven professional ability within a hospitality or customer-focused environment.
- Strong background in management of guest interactions, front desk protocols, and conflict resolution.
- Professional background in education or training regarding interpersonal communication and guest-oriented service.
- Ability to demonstrate operational excellence, possess a well-groomed appearance, and maintain a positive attitude.
- Excellent communication skills with the capability to support a high-standard hotel team in Sharjah.
What We Offer:
- Monthly salary package ranging from AED 5,000 to 6,000.
- A stable and influential role within the reputable ACT Hotel & 72 Hotel Organization.
- Direct involvement in the management of essential guest protocols and high-impact hospitality initiatives.
- Significant opportunities for professional development and career growth in Hotel Management.