Guest Service Agent – Sharjah, UAE | Sharjah Collection

🔹 Key Responsibilities:

• Guest Welcome: Greet guests professionally and manage all check-in and check-out procedures with precision.
• Reservations Management: Handle room allocations, reservations, and ensure all system updates are accurate within the Property Management System (PMS).
• Concierge Services: Respond promptly to guest inquiries, provide local information, and resolve concerns to ensure an exceptional stay.
• Inter-departmental Liaison: Coordinate closely with Housekeeping and Food & Beverage teams to facilitate special guest requests.
• Financial Transactions: Process payments accurately, handle foreign currency exchanges if required, and maintain organized financial records.

🔹 Requirements:

• Experience: Previous experience in a customer-facing role or hospitality environment is preferred.
• Communication: Excellent verbal and written communication skills with a multilingual advantage.
• Technical Skills: Basic computer literacy; familiarity with Property Management Systems (PMS) like Opera or Oracle is a major advantage.
• Attitude: Professional appearance, positive demeanor, and a natural passion for service excellence.
• Flexibility: Willingness to work in shifts, including weekends, nights, and public holidays as per hotel operational needs.

Why Join Sharjah Collection:

• Unique Portfolio: Work within a collection of eco-retreats and boutique hotels that offer a unique hospitality experience in the UAE.
• Career Pathing: Benefit from being part of a forward-thinking group that values internal promotion and professional development.
• Team Culture: Join a supportive team environment that emphasizes collaboration and cultural awareness.